About this role
Salary: £100,000 - 100,000 per year
Requirements: Excellent verbal and written communication skills to convey complex technical information to non-technical stakeholders.Strong understanding of software development, product management, and engineering principles.Strong analytical and critical thinking skills to identify risks, issues, and mitigation strategies.Proven ability to manage multiple projects simultaneously and lead teams to deliver innovative ideas and exceptional agents.A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience is a strong plus.An MBA or comparable experience at the intersection of technology and operations is another strong plus. Responsibilities: Partner with our Agent Product Managers and Agent Engineers to scope, build, and ship AI agents that handle thousands of customer conversations a day.Play a central role in agent development by combining product strategy, conversational design, and customer insight.Be a trusted advisor to our customers and drive their AI strategies.Build, design, and refine conversational AI agents.Drive execution and delivery of multiple complex, high-visibility agent development projects.Coordinate across technical and non-technical stakeholders through the full agent development lifecycle.Ensure clear communication across all stakeholders while building strong relationships.Contribute data-driven, strategic insights to customers and internal team decisions. Technologies: AIAI AgentsCTOSupportSalesforceVR More:
We are Sierra, creating a platform that helps businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided by our values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family, and we offer full-time employees benefits including flexible unlimited paid time off, medical, dental, and vision coverage for you and your family, life and disability insurance, a retirement plan depending on country of employment, parental leave, fertility and family building benefits through Carrot, lunch, snacks, coffee, a discretionary benefit stipend, and equity plan participation for eligible employees. We encourage people to apply even if their experience does not precisely match the job description, and we are committed to building a diverse and respectful team.
last updated 37 week of 2026