About this role
Job summary
We have 1.0 WTE post available within our Renal Secretarial Team.
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The Medical Secretary is pivotal in achieving effective patient administration.
Main duties of the job
Deal with urgent and routine correspondence and tasks in accordance with agreed practice and CQUIN standards including transcription from digital dictation,for the Consultant's team, which may include outpatient reports, operation notes and other relevant clinical and non-clinical correspondence.
Maintain accurate 18-week referral to treatment (RTT) pathway for patients. Following validation be responsible for accurate and timely recording, reporting exceptions to senior personnel
Works with Choice & Access to arrange clinics cancellations, ensuring clear instructions are given to re-appointing patients, escalating capacity issues to the Specialty Co-ordinator.
Open and prioritise correspondence on behalf of consultant ensuring that urgent correspondence receives prompt attention.
Ensures patient pathways are updated to minimise validation and data quality issues. When required will assist in the validation of patient pathways working with the Specialty.
Receive, manage and prioritise telephone and personal enquires, complaints, messages and information from patients, relatives, General Practitioners, Consultants and other medical staff and external organisations on behalf of Consultant and clinical team.
Manage patient investigation results. Responsible for chasing up missing results. Maintain systems for monitoring and retrieving outstanding investigations. Maintain Consultant's diary.
About us
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Job description Job responsibilities
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Person Specification
Qualifications Essential
Typing, Audio and Word/Text Processing skills GCSE English Language Grade C or equivalent
Desirable
Medical secretary qualifications 4 GCSE Grade C or equivalent NVQ III or equivalent AMSPAR - Medical Terminology Certificate
Experience Essential
Recent Medical Secretarial experience Knowledge of medical terminology Knowledge of Medway Knowledge of 18 week RTT pathway
Desirable
Validation of 18 week RTT pathway
Knowledge, skills, aptitudes Essential
Ability to complete tasks accurately and efficiently Ability to work on own initiative and prioritise workload to achieve deadlines Ability to communicate and work in a team Competent Microsoft Word User Good written and verbal communication skills Awareness and Knowledge of the dignity in care agenda Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
Specific Requirements Essential
Conscientious in standard of work produced Ability to work under pressure Clear understanding of the importance of confidentiality
Desirable
Adaptable to change Readiness to try new things
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name United Lincolnshire Hospitals NHS Trust
Address Lincoln Hospital
Greetwell Road
Lincoln
LN2 5QY
United Kingdom
Employer's website https://www.ulh.nhs.uk/ (Opens in a new tab)