About this role
Job summary
An exciting opportunity has arisen for a full time Band 3 Medical Secretary working within the Rheumatology team at Torbay Hospital.
The successful candidate willprovide comprehensive and high quality secretarial, administrative and clerical support to the department ensuring an effective and efficient service is delivered.
You will work with very little supervision, prioritising and managing your own workload on a day-to-day basis. You will support the Admin Team Leader to undertake change management. You will have excellent organisational, secretarial and communication skills, with a pass in GCSE English Language.
This opportunity is open to existing employees of Torbay and South Devon NHS Foundation Trust. Please note: Priority will be given to applicants with recognised 'Priority' or 'At Risk' status, including NHS staff identified across Devon.
Main duties of the job
Support the day-to-day administration of the service Facilitate patient pathways by coordinating, booking and proactively tracking the timeliness of patient's treatments and appointments for patients requiring medication therapies Answer the nurse helpline and to respond to email queries Independently deal with patient/carer telephone calls and enquiries in an efficient, sensitive and confidential manner, exercising judgement to analyse and resolve any problems and referring on to the clinician as appropriate Ensure all test results and investigations are tracked effectively, shown to the relevant consultant promptly and to undertake appropriate action as instructed Clinical diaries (both paper and electronic) are to be maintained and checked against the published timetables Ensure that arrangements regarding medical staff leave and cover arrangements are circulated appropriately and that clinical activities are amended accordingly Taking and transcribing formal minutes if required Excellent organisational communication skills together with high levels of accuracy and attention to detail Undertake a variety of office duties Plan and organise own workload efficiently and to highlight any concerns to the Admin Team Leader Produce and update Standard Operating Procedures (SOPs) for all aspects of the Medical Secretary role
About us
Why Work With Us
The Rheumatology Team is based at Kitson Hall, Torbay Hospital.
It is a multidisciplinary team, working closely together, committed to providing excellent services for our patients.
Please note: Priority will be given to applicants with recognised 'Priority' or 'At Risk' status, including NHS staff identified across Devon.
Job description Job responsibilities
Full vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification
Person Specification
Qualifications and training Essential
Good standard of education (to include GCSE grade C in Maths and English or equivalent) Typing at a level of speed and accuracy equivalent to 40 wpm
Desirable
AMSPAR / Medical terminology qualification Typing ability to a minimum of RSA II (or equivalent)
Knowledge and experience Essential
Proven secretarial and administrative experience Ability to effectively use Microsoft Office software Customer care experience of providing a customer focused service Sound understanding and observance of the principles of good data management, including legal responsibilities for data protection Excellent organisational and typing skills Ability to work on own initiative, prioritise own workload and achieve deadlines
Desirable
Medical Secretary/NHS experience Knowledge and experience of the Trust patient administrative and information systems Understanding of Referral to Treatment Pathways
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Torbay and South Devon NHS Foundation Trust
Address Torbay Hospital
Lawes Bridge
Torquay
TQ2 7AA
United Kingdom
Employer's website https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)