About this role
Job summary
The posts sits within the Divison of Surgery and will initially be allocated to the Ophthalmology Division. The post holder will later be allocated on a needs basis to support other directorates within the Division, according to operational priorities and service requirements.
We are looking for an organised, enthusiastic individual who is self-motivated and has strong team leadership skills. The post holder will play a key part in delivering our transformation plans for Ophthalmology.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
This role will be based at Specsavers, Newport but will be required to cover pan Gwent area.
Main duties of the job
The posts sits within the Divison of Surgery and will initially be allocated to the Ophthalmology Division. The post holder will later be allocated on a needs basis to support other directorates within the Division, according to operational priorities and service requirements.
To provide an essential telephone support service relating to patient services, involving handling calls for Ophthalmology service for the Retina service and also requested to cover reception. To provide quality clerical support, ensuring all appointments are booked correctly and efficiently in a timely manner in accordance with Health Board Policies and Procedures and all documentation is updated in line with service requirements and standards. To answer telephone calls in an efficient and courteous manner ensuring a high level of professionalism is maintained. To provide reception cover for Ophthalmology service
The new team will be a central link to booking and scheduling teams across the region and strong communication skills are vital. Other key contacts for the role include Directorate Managers, Medical Leads, Nursing Leads and the Regional Programme Team.
About us
Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.
Our work is guided by the Gwent Strategy 2025-2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.
We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.
We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
Person Specification
Qualifications Essential
Good General Education Understanding of a range of routine work procedures, which would require a combination of on-the-job training and a period of induction Computer Literate Standard keyboard skills
Desirable
Proficient in software packages, including Word, Excel
Experience Essential
Previous clerical experience or similar
Desirable
Previous Medical Records experience or knowledge of the hospitals patient administration system (PAS)
Skills Essential
Good communication skills Polite and professional telephone manner Ability to perform well under pressure Ability to prioritise workload and achieve targets within given deadlines Ability to establish good working relationships with managers, clinicians, clerical staff at all levels Ability to work flexibly either as part of a team or using ones own initiative
Desirable
Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Other Essential
Ability to work and problem solve under pressure whilst achieving targets Willingness to work under direction but also a self-starter Demonstrate a commitment to achieving high quality standards of work Flexible to the needs of the service, energetic and determined Accurate/Methodical in all aspects of work
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Aneurin Bevan University Health Board
Address Ty Gwent
Llantarnam Industrial Park
Cwmbran
NP20 2UB
United Kingdom
Employer's website https://abuhb.nhs.wales/ (Opens in a new tab)