About this role
Job summary
The Diagnostic Imaging and Neurophysiology departments are recruiting a full-time clerical administrator. This role is essential for ensuring the smooth running of both services, supporting both patients and staff.
If you are enthusiastic, empathetic and have excellent communication and prioritisation skills you could be the ideal candidate. The role will suit a team player who is also able to act on their own initiative.
The role includes dealing with enquiries from patients and staff, and booking appointments via the telephone, email and in person. In addition, the role includes providing patients with support, non-clinical advice and information including appointment queries.
Main duties of the job
To deal with enquiries from patients, staff and visitors To lead clinic coordination under the guidance of the department manager To set up maintain, modify and cancel data entry with a high level of accuracy To provide an administrative and clerical service to facilitate the smooth running of the Neurophysiology and Diagnostic Imaging departments To support the clinical staff by monitoring patient waiting times and informing patients of delays To liaise with the wards and department to coordinate IP appointments including advice on department requirements and patient preparation Provide a polite and helpful first point of contact for patients, staff and visitors To ensure that clinical areas are maintained in a clean and tidy condition and to be responsible for ordering stock To type clinical letters following digital dictation To undertake duties to assist the Clinical Physiologist and /or consultant as required The accurate sending and receiving of electronic data using the Radiology PACS system and Image Exchange Portal. Responsible for accurate input of patient information onto the Radiology Information Systems. To provide reception support, which involves actively checking the reception area and supporting distribution of handwarmers prior to investigation.
About us
The Diagnostic Imaging and Neurophysiology services at Dorset County Hospital are innovative and growing departments. Radiology currently has 3 CT and 2 MRI scanners, highly skilled Ultrasound, Interventional and Fluoroscopy departments along with X-ray and Mammography. We have expanded with a CT scanner in the Weymouth site, and in addition X-Ray and Ultrasound facilities in the South Walks Site. The New Emergency Department, due in 2027, will have X-Ray and CT services included.
Based across multiple sites we have worked hard to ensure we offer an accessible and quality service for our patients. This is reflected in our achievement to gain and maintain our UKAS BS70000 accreditation, the state-of-the-art equipment we use for imaging and expansion of Community Diagnostic Centres.
We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate's individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.
Job description Job responsibilities
All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.
Right to Work in the UK:This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Please contact us at [email protected] if you are unable to view or download the attachment.
For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.
Person Specification
EDUCATION, QUALIFICATIONS & TRAINING Essential
Educated to GCSE level or equivalent Relevant training or experience in keyboard and word-processing and data entry
KNOWLEDGE & EXPERIENCE Essential
Significant and recent clerical or administration experience Experience of working with computer appointments systems or similar software
Desirable
Experience of windows based and Microsoft administration systems PAS/ICE/CRIS or similar hospital system experience
SKILLS & ABILITIES Essential
Evidence of keyboard and word-processing skills Evidence of effective communication skills with all levels of staff and the general public An understanding of the importance of Information Governance and the requirement for this to be maintained at all times
Desirable
Evidence of ability to respond quickly to changing priorities organising and prioritising own workload Evidence of ability to work on own initiative but also as part of a team
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dorset County Hospital NHS Foundation Trust
Address Dorset County Hospital
Williams Avenue
Dorchester
DT1 2JY
United Kingdom
Employer's website https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)