About this role
A1 to A3 • Average PMI (last 6 months)/PMS rating 3 and above • 2 years in current role • No Warning Letter issued in the past 6 months • Mandatory E-learning courses certified wherever applicable A2 to A3 Or P1 to P2 • Average PMI (last 6 months)/PMS rating 3 and above • 1 year of exp in the current role • No Warning Letter issued in the past 6 months • Mandatory E-learning courses certified wherever applicable
Administratively manage a team & monitor their performance Motivate and recognize team members through implementation of the R&R programs Analyze various reports to enhance productivity Improve quality of service and increase client delight Prepare and submit periodic reports of Team performance and should identify the gaps/scope of improvement (if Targets are not met) To ensure all the members of the team are equipped well to handle customer's queries. To meet the Team targets like AHT, Quality score, CSAT, conversions, etc. To plan, prioritize and delegate work tasks to ensure proper functioning of team. Improve the retention of employees Managing to achieve process KPI & SLA
12/undergraduate