About this role
Customer Contact Assistant
Job Description: Responds to customer inquiries in the customer contact center. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.
Additional Qualifications/Requirements: MUST LIVE IN THE DALLAS/FT WORTH AREA ECOMMERCE EXP PREFERRED NO PCS ENTITLEMENTS AVAILABILITYV- 24 HOURS CALL CENTER, WORK WEEKENDS AND HOLIDAYS Monday-Saturday 0600-2200 **peak season support/business hours (24hrs)
Job Qualifications: Completion of high school or equivalent. Call center, clerical/administrative office experience preferred. Must possess the ability, knowledge, and skill to operate/use Microsoft Office Suite.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Major Duties: Provides high level of customer satisfaction through excellent service. Greets each customer upon contact, assesses their needs, and provides solution resolution. Keeps their needs foremost and creates a welcoming environment. Answers inbound calls and promotes products and services related to Military Star, veterans online service benefit, and e-commerce to drive sales growth and increase customer loyalty. Assists customers with order fulfillment. Researches and provides immediate response to inquiries related to credit program accounts and/or online shopping website. Maintains and improves quality results by adhering to standards, guidelines, policies, and procedures related to call quality and productivity. Maintains schedule and productivity adherence goals. Maintains data security guidelines by ensuring PII and PCI are properly controlled. Performs other duties as assigned.