About this role
Job summary
Looking for a role that fits around your life while making a real difference?
Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need--when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year.
At our Welwyn Garden City site, we currently have availability for both day and night shifts, giving you the flexibility to find a working pattern that fits around your life.
To get started, you'll need to complete a comprehensive 6-week training programme, Monday to Friday, 9am-5pm
Main duties of the job
Your Role: Make Every Call Count
Be the First Point of ContactHandle urgent and non-urgent calls, helping patients get the care they need quickly and safely.
Use NHS Pathways with ConfidenceAssess symptoms using NHS Pathways and direct patients to the mostappropriate healthcareprofessional or service.
Provide Reassurance When It Matters MostUseyou'relistening and communication skills to offer clear advice andaccurateguidance.
About us
Why HUC?
Start a Meaningful CareerFor many people, this role is the first step into a rewarding healthcare career.
Be Part of Something That MattersYou'll be the voice patients hear when they need help,reassuranceor urgent guidance.
Fully Funded TrainingOur comprehensive6-week full-time training programmegives you the confidence and skills you need to succeed.
Great BenefitsNHS Pension, NHS Discounts, Wellbeing Hub and more.
Supportive Team CultureJoin a workplace where colleagues support each other and succeed together.
Make this summer meaningful.Be the voice that helps patients get the care they need.
Job description Job responsibilities
For a full job description and full person specification, along with more details about our organisation, please see attached documentation,
111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.
Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).
We reserve the right to close this vacancy early, should we receive sufficient applications.
Please do not apply through any third party websites, please only apply through TRAC.
Person Specification
Address Essential
Lives within 60 minute commute Has Customer Service Experience Has the right to work in the UK Can commit to 6 weeks full time training (9am-5pm Monday- Friday)
Desirable
Previous Call Handling Experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name HUC
Address The old Ambulance station
Ascots Lane
Welwyn Garden City
AL7 4HL
United Kingdom
Employer's website https://hucweb.co.uk/ (Opens in a new tab)