About this role
Job summary
This post is 17.5 hours - Hours will be discussed at interview
We are looking to recruit a Receptionist to support the Axess Sexual Health service in Knowsley.
The service currently works across 3 sites:
The Arch, Knowsley St Chads Clinic, Kirkby Halewood
Our ideal candidate will have experience of using Electronic Patient Record Systems, supporting basic patient triage and excellent customer service skills.
The successful candidate will be working various shifts on a rota basis across the Knowsley, Kirkby and Halewood sites. Clinics are open Monday - Saturday with a combination of booked and walk-in clinics.
Please ensure to check the task list for full details of role prior to applying
Main duties of the job
Our ideal candidate will have experience of using Electronic Patient Record Systems, supporting basic patient triage and excellent customer service skills.
The successful candidate will be working across Knowsley/ Kirkby and Halewood sites.
The successful candidate will be expected to work various shift patterns to cover the clinic opening times above over a 6 day week (Monday- Saturday) to meet the needs of the service and will be discussed at interview.
Possibility to split the full time post into two part time positions can be discussed at interview.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit theircareers page.
Job description Job responsibilities
Working on reception desks across Knowsley, Kirkby and Halewood taking calls on the telephone triage line, checking patients into the EPR System on the walk-in and booked appointment clinics.
Please see job description and refer to overview of job task list for further information.
Person Specification
Qualifications Essential
Computer / typing skills RSA2/equivalent GCSE/Equivalent
Experience Essential
Experience of dealing with confidential matters Experience of working in a busy office
Skills Essential
Effective communication and interpersonal skills Ability to work effectively within teams Ability to work in a confidential and sensitive manner Ability to plan, prioritise and schedule work
Desirable
Ability to use Word / Excel
Other Essential
Ability to adapt and a flexible approach to change
Knowledge Essential
Understanding of issues around confidentiality
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Liverpool University Hospitals NHS Foundation Trust
Address Axess Sexual Health Knowsley
The Arch, 2 Ellison Grove,
Huyton
L36 9GA
United Kingdom
Employer's website https://www.liverpoolft.nhs.uk/ (Opens in a new tab)