About this role
Job summary
An exciting opportunity has arisen for a position within the Endoscopy Department at Sandwell and West Birmingham NHS Trust. The individual will provide comprehensive administrative and clerical support to the Endoscopy Department. As the receptionist, you will be the first point of contact for the Endoscopy Unit, providing exceptional customer service and ensuring a positive experience for patients.
The post holder must have excellent communication and organisational skills, the ability to prioritise their own workload and have a professional attitude.
They must be capable of liaising professionally with patients, and with colleagues at all levels, including senior consultants and nurses from across the Trust.
Main duties of the job
Providing reception cover for the Endoscopy service including:
Greeting patients on arrival onto the Endoscopy patient system.
Liaising with clinical staff/booking clerks in relation to appointments,
Inputting clinical and administrative patient details onto the system.
Liaising with the ambulance desk to arrange transport for patients.
Dealing with telephone enquiries from patients, carers, clinicians and other healthcare workers relating to both appointments, filing patient records.
Clinic preparation for endoscopy clinics: pull out patient information for each clinic.
Liaising with nursing staff with regard to arrival for clinics and managing potential delays.
About us
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.
Job description Job responsibilities
For further information about this role please see the attached job description and person specification.
If you do not hold a level 3 business administrator qualification, you may be able to complete the level 3 Business Administrator apprenticeship programme as part of ongoing training and development during your employment
Person Specification
Experience Essential
Relevant experience of working within a reception preferably within a caring environment Experience in dealing with a broad range of people preferably in a caring environment
Desirable
Previous NHS and Endoscopy experience Experience hospital data base e.g. IPM lorenzo Broad base of IT packages eg. Word, outlook etc.
Qualifications Essential
GCSE grade A - C or equivalent in English language
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sandwell and West Birmingham NHS Trust
Address SWB NHS Trust
West Bromwich
B71 4HJ
United Kingdom
Employer's website https://www.swbh.nhs.uk/ (Opens in a new tab)