About this role
Job summary
Lead, coach and develop high-performing teams where members feel valued, supported and accountable.
Support the Head of Radiology in ensuring high-quality services to patients, visitors and staff.
Maximise operational and performance management standards and achieve optimum resource management.
Ensure good and clear communication across Radiology and with internal and external partners.
Provide senior operational leadership across designated Radiology services and sites, ensuring safe, effective, patient-centered and financially sustainable delivery.
Hold delegated accountability for pay and non-pay budgets and deliver agreed cost improvement, productivity and value-for-money objectives without compromising quality or safety.
Lead demand and capacity planning, waiting-list recovery and utilisation improvement across all modalities.
Ensure robust governance, risk management, incident learning, complaints handling and assurance arrangements are in place.
Lead service redesign, digital optimisation, workforce transformation and business-case development aligned with Trust and system priorities. Deputise for the Deputy Head of Radiology and represent the service at divisional, Trust and external forums as required.
Main duties of the job
The post holder is responsible for the operational management, performance, quality, workforce, financial and strategic delivery of Radiology Services across the Trust.
The post holder will have line management responsibility for Radiology administrative, booking and clerical services and will work closely with the Head of Radiology, Deputy Head of Radiology, Radiology Clinical Leads, Radiology superintendents, modality leads, consultants and operational teams to manage the service, plan developments and support delivery of safe and effective care.
The post holder will have delegated accountability for designated pay and non-pay budgets, workforce and operational performance, and will exercise senior independent judgement in managing complex service pressures across multiple sites.
The post holder will deputise for the Head of Radiology when required and provide visible senior operational leadership during periods of escalation, service disruption or organisational change.
The post holder will lead designated projects and transformation programmes within Radiology, ensuring that key performance, financial, operational, quality and clinical outcomes are achieved and sustained.
The post holder will be responsible for delivery of national diagnostic standards, including DM01, cancer diagnostic pathways, RTT-related diagnostics and other local and national access requirements.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Job description Job responsibilities
Please see attached job description and person specification for a full list of duties and responsibilities.
Person Specification
Qualifications Essential
Degree-level qualification or equivalent knowledge and experience. Evidence of continuing professional development.
Desirable
Postgraduate management or leadership qualification. Recognised project or improvement qualification.
Experience Essential
Significant operational management experience in healthcare. Experience of managing and leading high-performing teams. Experience of Radiology booking, administration and patient access services. Experience of managing budgets and resources. Evidence of effective working relationships with clinicians and multidisciplinary teams. Track record of supporting innovation and service improvement.
Desirable
Substantial management experience at Band 7 or equivalent, with responsibility for complex services and senior decision-making. Experience of managing multi-site services and responding to significant operational pressure Experience of leading complex transformation, recovery or productivity programmes. Experience of business-case development, contracting, outsourcing or insourcing. Experience of governance, risk, incidents and complaints at senior level.
Knowledge Essential
Comprehensive understanding of Radiology operations, patient pathways and diagnostic performance standards. Knowledge of NHS operational, performance and quality frameworks. Understanding of HR processes, workforce planning and rota management.
Desirable
Detailed knowledge of financial management, demand and capacity modelling and productivity improvement. Knowledge of digital transformation, service redesign and benefits realisation. Understanding of system working, commissioning and provider collaboration
Skills and Abilities Essential
Excellent written and oral communication skills. Strong analytical and problem-solving skills. Ability to interpret and present complex data clearly. Effective influencing, collaborative working and ability to hold others to account. Ability to respond flexibly to changing demands. Computer literate and able to champion use of IT.
Desirable
Ability to communicate highly complex, sensitive and contentious information using negotiation and diplomacy. Ability to make independent senior operational decisions in pressured and ambiguous situations. High-level financial, business planning and commercial skills. Ability to lead complex change across professional and organisational boundaries. Advanced demand and capacity, performance-recovery and project-management capability.
Personal Attributes Essential
Proactive and able to use own initiative. Takes ownership and accountability and is driven by delivery. Collaborative team player who can inspire their team Flexible and responsive approach. Promotes equality, diversity and inclusion.
Desirable
Visible, compassionate and inclusive senior leader with high emotional resilience. Able to sustain focus on complex and challenging issues over extended periods. Credible and confident when representing the service at senior forums.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Epsom and St Helier University Hospitals NHS Trust
Address Epsom/St Helier Hospitals
Dorking Road/Wrythe Lane
Epsom/Carshalton
SM5 1AA
United Kingdom
Employer's website https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)