About this role
**Operations Procesess Manager**
**Purpose of the Role** The Operations Procesess Manager is responsible for driving global business performance through the standardization, optimization, and governance of planning processes across the value chain. This role establishes an integrated, data-driven planning framework that aligns demand, supply, and financial objectives, enables cross-functional collaboration, improves operational efficiency, strengthens supply chain resilience, and ensures strategic alignment between business processes and supporting systems.
**Responsibilities** * Define, standardize, harmonize, and deploy global planning process standards, ensuring consistent data definitions, effective operational handoffs, and seamless system integration across functions. * Establish and lead cross-functional governance structures by defining, appointing, and guiding Process Owners and Process Stewards within the planning domain. * Drive organizational transformation initiatives by enabling process adoption, capability development, and alignment with business objectives. * Lead the redesign and enhancement of the Order Confirmation Engine in Microsoft Dynamics 365 Finance & Operations to ensure customer order commitments are based on validated material and capacity availability. * Drive functional and system improvements that prevent unverified auto-commitments and support accurate first-time order confirmations. * Design, implement, and continuously improve advanced Available-to-Promise (ATP) and Capable-to-Promise (CTP) capabilities within the planning ecosystem. * Develop and deploy constrained planning models that incorporate material, bill of materials (BOM), production capacity, machine, and labor constraints before order confirmation. * Serve as the primary liaison between Supply Chain and IT, translating planning requirements into system enhancements and overseeing solution design, testing, deployment, and global rollout activities. * Ensure alignment and integration of business processes and IT systems through close collaboration with business and technology stakeholders. * Coordinate and facilitate stakeholder meetings to prioritize, plan, and monitor process and system enhancements in D365 and related applications. * Approve solution designs and support governance processes for new system developments. * Coordinate system releases, testing activities, defect resolution, and deployment readiness in partnership with business and IT teams. * Govern the documentation and continuous improvement of the Target Operating Model (TOM), ensuring processes are translated into scalable standards, policies, and frameworks. * Develop and maintain training materials and support organizational learning in collaboration with Process Owners, Process Stewards, and trainers. * Define, implement, and monitor KPIs to measure process performance, compliance, adoption, and effectiveness. * Establish and oversee reporting standards to ensure harmonized performance reporting across all locations. * Conduct internal audits to verify compliance, identify improvement opportunities, and support process excellence. * Lead continuous process improvement initiatives by identifying inefficiencies, implementing corrective actions, and monitoring business outcomes. * Collaborate with process owners, managers, and functional leaders to ensure planning processes remain efficient, compliant, scalable, and aligned with business priorities.
**Qualifications** * Bachelor’s or Master’s degree in Information Technology, Business Administration, or a related field. * Excellent English communication skills required; German language skills are advantageous. * Proven experience in a comparable role within business excellence, process management, or business transformation. * Strong understanding of end-to-end business processes and enterprise IT environments. * Deep knowledge of global ERP systems, particularly MRP functionality, ideally Microsoft Dynamics 365 Finance & Operations. * Experience leading business process standardization, governance, and continuous improvement initiatives in a global environment. * Demonstrated ability to manage complex cross-functional stakeholders and drive organizational change. * Experience overseeing system enhancements, solution design reviews, testing activities, and release management processes. * Strong capability to translate technical concepts and system requirements into clear business language. * Excellent analytical and problem-solving skills with a data-driven approach to decision-making. * Strong strategic thinking skills with the ability to align process and system initiatives to business goals. * Effective collaboration skills and the ability to build productive partnerships across functions and regions. * Strong technical understanding of business systems, planning processes, and process governance frameworks. * Excellent presentation, communication, and stakeholder management capabilities.