About this role
Key Performance Indicators (KPIs)
• Forecast accuracy • EBU revenue performance versus target • Customer retention and value growth • Quality and timeliness of management reports • Identification and implementation of growth opportunities • Market intelligence and competitive insight effectiveness • Stakeholder satisfaction with reporting and business support
• Lead EBU business planning, budgeting, forecasting, and performance tracking processes. • Develop and monitor revenue forecasts, pipeline analytics, and business performance dashboards. • Drive Customer Value Management (CVM) initiatives to improve customer acquisition, retention, upsell, and revenue growth. • Produce executive reports, scorecards, business reviews, and performance presentations for EBU leadership and EXCO. • Conduct market research, competitive intelligence, customer segmentation, and industry trend analysis. • Identify growth opportunities and provide strategic recommendations to improve EBU performance. • Support commercial teams with insights on revenue, customer behavior, market potential, and sales effectiveness. • Ensure data integrity, reporting accuracy, and timely delivery of business intelligence outputs.
• Bachelor's or Master's degree in Business, Marketing, Economics, Statistics, Data Analytics, or related field. • 5+ years of experience in business planning, commercial analytics, performance management, business intelligence, or telecommunications. • Strong analytical, financial modelling, reporting, and presentation skills. • Proficiency in Excel, Power BI, data visualization tools, and strategic planning methodologies. • Strong stakeholder management and communication skills.