About this role
We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day. Why Join IU Health? As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:
• 401(K) retirement savings with employer match • Tuition reimbursement • Employee Assistance Program – Counseling at no cost to you • Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn! SCHEDULE Monday – Friday 8am-4:30pm *Must be available to flex schedule (approx. 10%) for evenings and weekends WORK LOCATION Arnett Hospital KEY RESPONSIBILITIES
• Provide outreach, engagement, education, advocacy, and navigation services to patients and families.
• Assess barriers to care and conduct Social Determinants of Health (SDOH) screenings to identify needs related to housing, food security, transportation, childcare, insurance, financial assistance, utilities, and other social support services.
• Connect patients with healthcare services, community resources, and social service programs, and facilitate referrals to ensure successful linkage to care.
• Support care coordination activities, including appointment scheduling, follow-up outreach, provider communication, and navigation of healthcare systems.
• Assist patients in accessing prenatal, postpartum, primary care, specialty care, behavioral health, preventive services, and chronic disease management programs.
• Identify eligible patients and facilitate enrollment in Remote Patient Monitoring (RPM) programs and provide education regarding equipment use and self-management strategies.
• Educate patients and families on maternal health, infant care, chronic disease management, preventive health, healthy lifestyle behaviors, and recommended care plans.
• Provide ongoing encouragement, emotional support, and coaching to promote engagement, self-sufficiency, and adherence to care goals.
• Conduct community outreach and occasional home visits to assess needs, reinforce education, and support patient engagement.
• Collaborate with physicians, nurses, social workers, care managers, community organizations, and other interdisciplinary team members to coordinate services and improve outcomes.
• Participate in care team meetings, community partnerships, health promotion activities, and health equity initiatives.
• Maintain accurate documentation of patient encounters, assessments, referrals, services provided, and outcomes in accordance with organizational policies.
• Utilize culturally responsive, trauma-informed, and patient-centered approaches in all interactions.
REQUIREMENTS
• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Must obtain a Community Health Worker certification within 1 year of hire, in accordance with state and organizational standards.
• Ongoing continuing education may be required to maintain certification.
• Requires basic computer skills.
• Requires knowledge of medical, community, and social resources.