About this role
Lucera Financial Infrastructures is expanding its global support footprint and is seeking a skilled Production Support Engineer to join our Belfast office. You will deliver second‑ and third‑line assistance, onboard new clients, and collaborate with both the local team and a worldwide support rotation, all while working a hybrid schedule that balances US trading‑hour coverage with regular UK hours.
• Provide 2nd and 3rd line technical support for Lucera's core financial products during US trading hours. • Assist with client onboarding, configuration, and issue resolution. • Monitor, diagnose, and resolve incidents in Unix/Linux environments. • Collaborate with global support teams to ensure seamless hand‑offs and knowledge sharing. • Document troubleshooting steps, solutions, and process improvements in the knowledge base. • Participate in on‑call rotation and adhere to defined service level agreements. • Identify and automate repetitive tasks using scripting languages. • Support deployment and release activities for new software versions. • Stay current with market data, order entry concepts, and relevant financial regulations. • Escalate complex problems to product engineering while providing detailed diagnostics.
• 2+ years experience in technical support within financial services. • Strong proficiency with Unix/Linux operating systems. • Demonstrated ability in second‑ and third‑line support and client onboarding. • Excellent written and verbal communication skills. • Solid analytical and logical problem‑solving abilities. • Familiarity with market data, order entry, and FIX/ITCH messaging protocols. • Experience working in a global support rotation and adhering to US‑hour schedules. • Knowledge of networking concepts and deployment management is a plus. • Ability to write scripts (e.g., Bash, Python) to automate routine tasks. • Understanding of FX, FI, or crypto markets is advantageous.