About this role
Role Summary: As the first point of contact for visitors and callers, you will play a crucial role in creating a positive experience for all internal and external stakeholders. Your responsibilities will include managing the reception area, operating a busy switchboard, coordinating meetings, and assisting with other administrative tasks.
Key Responsibilities:
• Front of House Duties:
• Greet visitors and ensure they feel welcomed, directing them to the appropriate individual or department.
• Maintain a tidy and professional reception area.
• Switchboard Operation:
• Answer all incoming calls in a friendly, timely, and polite manner.
• Redirect calls to the relevant departments and take messages as required.
• Customer Service & Queries:
• Handle inquiries efficiently, providing information where possible or forwarding queries to the correct department.
• Ensure a high standard of customer service to internal and external visitors.
• Administrative Support:
• Book and coordinate courier and taxi services as required.
• Manage the meeting room calendar, ensuring spaces are booked efficiently.
• Tidy and organize meeting rooms before and after use.
• Team Support:
• Assist other members of the administration team when necessary, contributing to overall office efficiency.
• Other Duties:
• Perform any ad hoc duties as they arise, supporting the smooth running of the office.
Key Skills & Qualifications:
• Strong communication and interpersonal skills.
• Excellent telephone etiquette and customer service skills.
• Highly organized with the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and other office software.
• Ability to work independently and as part of a team.
• Prior experience in a reception or customer-facing role is preferred.