About this role
Progressive Title Company is built on a tradition of excellence and guided by a spirit of integrity throughout all aspects of the closing process. As your title and closing provider, we want to assure satisfaction for everyone involved in the transaction, whether you are a buyer, seller, agent or lender. Progressive Title is a subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report.
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
• Great Place to Work • Forbes World's Best Employers • Newsweek World's Most Trustworthy Companies • Ethisphere World's Most Ethical Companies
The ideal candidate will use a team approach to effectively assist the Title Officer manage the title file from the opening process through the successful closing. Job responsibilities include but are not limited to: Responding to incoming requests/inquiries from internal and external customers. Accurately input the information into CORE that is given to the unit by the customer. Taking ownership of issues/problems arising from the title file. Processing supplements in a timely manner in which is determined by department guidelines. Ensuring the accuracy of all abstracted documents. Accurately take instructions from Escrow for recording, abstracting documents, demands, and verifying Lenders Instructions to close the title file. Ensuring that all money that is required to close the file has been received by payoff, and that there is enough money to close the title file. Ensuring that the title file records in a timely manner based on the customer’s requirements. Opens all mail and give Title Officer their mail, copy any mail that needs to be abstracted (I.e., demands, documents). Accurately closes out the title file in the CORE system upon confirmation. Faxes or e-mails confirmation to customers upon receipt of final confirmation from the Hall Of Records. Maintains good relations with internal and external customers via e-mail/phone communication with prompt response. Be responsive to all customer inquiries in a professional and proactive manner. Builds effective internal and external relationships with Escrow, Title, and Sales through the delivery of truly remarkable service. Job Requirements: High School Diploma, GED or equivalent work experience. Minimum 3 years of customer service experience in title industry or 1-year minimum experience on a title unit. Must be able to operate various office equipment such as copier, fax machine, printer. Working knowledge of Microsoft Excel and Word. Excellent verbal/written skills along with strong interpersonal skills are required. Ability to deliver superior customer service required. Must have high level of organization and strong attention to detail. Must have ability to consistently meet deadlines, demonstrate strong follow through, and to follow departmental procedures.