About this role
Job summary
Applications are invited from suitably qualified and experienced candidates to join our busy reception administration team within Northumberland Recovery Partnership (NRP) and North Tyneside Recovery Partnership (NTRP), in Ashington, Blyth and Wallsend respectively.
NRP and NTRP, in partnership with Waythrough, covers all drug and alcohol services within Northumberland and North Tyneside and is an ageless service.Our vision is to improve the well-being of everyone we serve, delivering services that match the best in the world, ensuring that we help those most in need in our community to make positive and lasting changes by identifying steps they have to take and then support them to lead a fulfilling life.
The administration team supports clinical colleagues to deliver this service.
The administration team consists of an Admin Team Lead, Administration Officers and Administration Assistants.
The full-time role is Monday to Friday and you will work on a rota to provide cover from 8.30 a.m. to 5.00 p.m. There is also 1 late clinic a week which is covered on a rota basis
Main duties of the job
The main duties of the role will be:
meeting and welcoming clients to Greenacres in Ashington, Sextant House in Blyth and The Forum in Wallsend Receiving client telephone calls and answering queries Liaise with clinical colleagues on telephone calls and queries relating to clients Monitoring inboxes and actioning queries with guidance from the Admin Team Lead Managing incoming and outgoing post in line with service requirements and Trust policies You should have excellent communication, customer service and organisational skills as you will have to interact with a variety of people. Resilience is also required due to the nature of the service.
The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you may not be shortlisted.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.
Job description Job responsibilities
Please find attached job description for full details.
Advertising date : 8th September 2026
Closing date : 22nd September 2026
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received
Person Specification
Education and Qualification Essential
OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience Good general level of education to O-Level/ GCSE or equivalent in English Language
Desirable
NVQ Level 2 in Business Administration. NVQ Level 2 in Customer Service.
Skills and Knowledge Essential
Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point Able to input data accurately and efficiently Ability to maintain and update Patient Information Database(s) Good communication and interpersonal skills, both verbal and written Good working knowledge of office procedures ideally in an NHS environment
Experience Essential
Experience of working in an administration role Ability to uphold confidentiality at all times Able to prioritise and plan own workload Experience of working with paper-based and electronic filing systems Calm and resilient and able to maintain professionalism
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address Greenacres
Green Lane
Ashington
NE63 8BL
United Kingdom
Employer's website https://www.cntw.nhs.uk/careers/ (Opens in a new tab)