About this role
Job summary
Band 3, 18.75 hours per week
We are looking for an organised, proactive and compassionate FLS Administrator to join our Fracture Liaison Service team.
Working closely with our Fracture Liaison Specialist Practitioners, you will play an important role in supporting patients through their care pathway, helping to ensure that they receive timely, coordinated and effective support.
What you'll do Coordinate the day-to-day administrative activities of the Fracture Liaison Service.
Monitor patient pathways and help ensure that patients progress through their care in a timely manner.
Proactively recognise potential problems and work with colleagues to address them.
Work closely with the FLS Specialist Practitioners and wider clinical teams to support a smooth and effective patient journey.
Provide a professional, friendly and responsive service to patients, colleagues and other healthcare professionals.
What we're looking for You'll be highly organised, proactive and approachable, with excellent communication and telephone skills. You'll be comfortable working independently, prioritising competing demands and knowing when to seek support or escalate an issue.
Join us and become an important part of a team that helps patients receive the right support at the right time.
The role is primarily based at Wexham Park Hospital, with cross-site working across Frimley Health NHS Foundation Trust as required.
Main duties of the job
The post holder will work across Frimley Health acute trust sites, providing specialist administrative support to the Fracture Liaison Service (FLS) and contributing to the effective management of patients with fragility fractures. The Clinical Administration Support Officer plays an integral role in supporting the development, monitoring, and coordination of patient pathways within the FLS. The post holder will help ensure the delivery of high-quality patient care and effective communication throughout the fragility fracture pathway. Key responsibilities include booking appointments and blood tests, monitoring and validating DEXA scan waiting times, and escalating concerns or delays to the clinical team as appropriate. Effective tracking and monitoring of fragility fracture pathways will support the Trust in delivering the objectives of the Thames Valley Integrated Care System by promoting integrated, evidence-based care, reducing unwarranted variation, and strengthening secondary fracture prevention. The role will contribute to the achievement of commissioning requirements, NICE guidance, and national standards of care while supporting improved patient outcomes, reducing future fracture risk, and enhancing system-wide efficiency across the Thames Valley region.
About us
Visa Sponsorship:This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Job description Job responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Person Specification
Qualifications Essential
Good general education to GCSE standard or equivalent NVQ Level 3 in Administration or equivalent practical experience Proficient keyboard and IT skills, including use of Microsoft Office applications (Word, Excel, PowerPoint)
Desirable
ECDL qualification
Experience Essential
Experience of administrative/secretarial duties Experience working in an office environment Experience working effectively within a team Ability to work in a busy environment and remain calm under pressure
Desirable
Experience of working within the NHS/hospital environment Experience providing general non-clinical advice
Skills and Knowledge Essential
Good computer literacy and keyboard skills Ability to work independently and as part of a team Excellent verbal and written communication skills with patients, colleagues and other professionals Understanding of Data Protection, confidentiality and information governance requirements Ability to prioritise and manage workload effectively Good organisational, numeracy and literacy skills Ability to follow instructions and escalate concerns appropriately Ability to use tact and diplomacy when handling sensitive information Flexible and adaptable to changing service needs
Desirable
Knowledge of EPIC patient information system Knowledge of medical terminology Knowledge of hospital information systems Call centre/customer service experience Knowledge of NHS performance targets Ability to analyse situations and help resolve patient-related issues
Personal Attributes and Special Requirements Essential
Self-motivated, reliable and punctual Professional appearance and conduct Strong organisational and time-management skills Friendly, approachable and professional manner Ability to use initiative and work with minimal supervision Commitment to maintaining patient confidentiality Acts with integrity and professionalism Awareness of own strengths and limitations Flexible and responsive to change Good attendance record Willingness and ability to comply with Trust policies and corporate standards
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Frimley Health NHS Foundation Trust
Address Primarily based at Wexham Park Hospital, with cross-site working across Frimley Health NHS Foundation Trust as required.
Wexham Street
Slough
SL2 4HL
United Kingdom
Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)