About this role
Job summary
At Bolton Hospice we offer a wide variety of Complementary Therapies that make a significant difference to patients, their families and carers. Team at Bolton Hospice is friendly, motivated and committed to providing a high quality, expert specialist palliative and end of life care to the people of Bolton.
An exciting opportunity has arisen for an experienced Complementary Therapists to join us. The successful post holder will provide therapies within our Wellbeing Hub and on the IPU. We are looking for someone with a caring and compassionate nature, excellent communication skills and the ability to build relationships with patients, staff and supporters.
Main duties of the job
The Role
Working as part of the Therapist Team, you will provide hospice approved complementary therapy services to patients, families and their carers within the Hospice. Our staff strive to provide the highest quality of service through a collaborative team approach.
What you need:
To be successful in this role you must have extensive experience in complementary therapy in a variety of settings; hold a recognised Diploma in Aromatherapy, Certificate in Body Massage, Diploma in Reflexology. It would be beneficial if you have experience of other therapies such as Reiki and Crystal Therapy or any other therapies which would be suitable at the hospice.
You will have a caring, empathetic and non-judgmental approach, be enthusiastic and willing to learn new skills whilst being creative with new ideas for improving our services.
Promote and maintain the philosophy of the hospice, and ensure standards are managed at all times
About us
Because our purpose is to care for all our patients and those most important to them really well, together with creating a great place to work for all our people. We pride ourselves in offering an integrated specialist palliative care service for all our patients in Bolton. We offer our employees an attractive benefits package, including 35 days annual leave including bank holidays, rising to 40 days with long service (pro rata for part-time), generous enhanced maternity package, contributory pension scheme, life assurance, free parking, healthcare cash plan, Blue Light Discount Card, discounted meals and excellent training opportunities. We also offer continuity of service from the NHS with respect to pension and holiday allowance.
Job description Job responsibilities
Role Responsibilities:
Key Objectives
To deliver complementary therapies on a need assessed basis to clients receiving Hospice services.
To promote and maintain the philosophy of the hospice.
Ensure standards are maintained at all times.
Professional / Therapeutic Practice
To maintain the waiting list and arrange/amend client appointments.
Accept clients onto the complementary therapy caseload.
Monitor clients attendance whilst accessing complementary therapies.
To assess clients needs and identify appropriate treatments approved for use by the Hospice and be able to modify the treatment within agreed level of competence.
To monitor clients wellbeing whilst receiving therapies; be able to recognise changes in the clients condition and respond accordingly.
To prepare the client and environment for therapeutic intervention as required.
To maintain hygiene and cleanliness of all relevant therapy areas.
Assist with and deliver group sessions as required within the Wellbeing Hub.
Be aware of the other services available internally and externally and be able to access/signpost clients as necessary.
To be responsible for organising and planning own caseload to meet service and client priorities re-adjusting plans as situations change/arise.
To ensure therapy equipment is fit for purpose and it is cleaned before and after use in line with infection control policy.
Obtain informed consent that enables patient choice regarding their rights, care, treatment and their privacy and dignity is maintained, while attending complementary therapy.
To demonstrate understanding of the roles of other multidisciplinary team members, work in partnership and attend and participate in regular team meetings/handovers to ensure good practice within the Wellbeing Hub and in-patient unit.
To physically move and handle clients/equipment within health and safety guidelines maximising the clients comfort.
To be aware of local procedures for the provision of resources/services as required and complete referrals in liaison with relevant health professionals.
Promote independence with clients whenever possible but when required assist clients with aspects of function and daily living e.g. dressing.
Ensure appropriate and timely discharge of clients from allocated complementary therapy caseload.
To possess basic IT and keyboard skills, enabling the use of relevant Hospice systems necessary to fulfil the role, e.g. entering contact data, maintaining electronic patient care records and accessing emails routinely.
Responsible for the maintenance of adequate stock levels.
Evidence Based Care, Quality and Standards
Be aware of the importance of clinical audit.
Ensure that all the policies and procedures of Bolton Hospice are adhered to.
Be aware of Risk Management.
Have an awareness of the complaints procedure.
Maintain personal and professional development.
Ensure equipment is maintained as appropriate, and necessary records are maintained.
Ensure therapies are evidenced based and utilise networking opportunities.
Organisational/Managerial/Leadership
To promote the core values of the Hospice Compassion, Excellence, Professionalism, Respect, Inclusivity, Collaboration.
To exercise good personal time management.
To exercise consistent reliable attendance to develop good and effective working practice.
To maximise your efficiency within the team and the wider multidisciplinary team to meet the changing needs of the clients within your workload.
To contribute to efficient use of resources by following stock control systems and other relevant departmental policies and guidelines.
Participate in and contribute to service development, evaluation and changes through formal feedback mechanisms.
To work at the expected high standard of quality and performance.
Accept accountability for own actions and areas of responsibility.
Act as a positive role model to the team and wider community.
Treat everyone with respect and dignity.
Work within the limits of your own competency and responsibility; refer issues outside your competency to the Wellbeing Hub Service Lead.
To contribute to the recruitment and selection of complementary therapy staff.
Participate in annual appraisal process.
Have awareness of service budgetary needs.
Education and Training
To demonstrate a basic knowledge of the Hospice services and client conditions/presentations associated with them.
Take responsibility for own personal development, identifying training and development needs to Wellbeing Hub Service Lead.
Keep up to date with skills and knowledge through accessing education and learning opportunities.
To complete all mandatory training requirements of the post.
Prepare evidence in support of performance to appraiser for annual appraisal.
Be responsible for complying with your agreed personal development plan in order to achieve set knowledge and skills, objectives/competencies.
Attend regular one to ones to reflect on own skills, practice and abilities.
Deliver identifies teaching/training relevant to role.
Clinical Governance
To have an awareness of the Hospice clinical governance framework and its implementation within the Wellbeing Hub.
To adhere to the Complementary Therapy Operational Policy.
To participate in clinical audit, surveys and one to ones.
To report and actively participate in relevant investigations and learning from accidents, incidents and complaints.
To respect the individuality, values, cultural and religious diversity of clients and contribute to the provision of a service sensitive to those needs.
To work within own limits of competence, levels of responsibility and accountability within the team and the Hospice.
Actively participate and contribute to the collection of service activity data.
To contribute to the health, safety and wellbeing of clients, staff, volunteers and self by being aware of and adhering to Hospice policies and guidelines, by attending training and reporting any concerns to Wellbeing Hub Service Lead. Including Health and Safety at Work; Fire precautions and regulations; security, infection control; risk management and safeguarding.
In line with the Hospice clinical record keeping standards all client related in-put is documented on the electronic iCARE record keeping system.
To monitor, maintain, store, use and dispose of equipment in accordance with health and safety procedures.
Support volunteers in their roles.
Monitor the quality and effectiveness of aromatherapy oils.
Ensure essential oils are stored safely and correctly.
Ensure clients receiving complementary therapy have access to up to date service information.
Contribute to the review and update of all client information on an annual basis.
Communication
You will need a caring and compassionate nature and have excellent communication skills.
To use a range of verbal and non-verbal communication skills/tools, to effectively communicate with and gather information from clients/carers to determine effectiveness of treatment. This will include clients who may have difficulties understanding or communicating.
To communicate effectively within the team and the wider Multidisciplinary team the changing care needs of the clients and families within your workload.
Communicate with other service users to provide support and efficiency, both internally and externally.
Build and promote positive communications and relationships with the patients, carers and families as well as staff and supporters.
Other
Undertake any other duties that are in keeping with the Hospice that you have the skill and ability to carry out.
General Responsibilities:
Health and Safety
All employees have a duty to report and accidents, complaints, defects in equipment, near misses and untoward incidents, following hospice procedure. Ensure health and safety legislation is complied with at all times, including COSHH and Workplace Assessment.
Confidentiality
All information relating to patients, patients families, staff, volunteers, supporters and suppliers gained through your employment with Bolton Hospice is confidential. Disclosure to any unauthorised person is a serious disciplinary offence.
Infection Prevention and Control
Prevent spread of infection. Comply with policies and procedures for correct disposal of waste, sharps and soiled linen.
Training
Managers are required to take responsibility for their own and their staffs development. All employees have a duty to attend mandatory training as required by the Hospice.
Safeguarding Vulnerable People (Children and Adults)
All employees have a responsibility to protect and safeguard vulnerable people (children and adults). They must be aware of child and adult protection procedures and who to contact within the Hospice for further advice. All employees are required to attend safeguarding awareness training and to undertake additional training appropriate to their role.
Disclosure & Barring Service Check
This post is subject to a Disclosure & Barring Service check.
Valuing Equality and Diversity
All hospice staff should carry out their duties in accordance with the values and principles of our Equality and Diversity strategy. It is the responsibility of all employees to support the hospice commitment to do all we can to ensure we do not exclude, alienate or discriminate in any way and to promote a positive attitude to equality and diversity in adherence to our Equality and Diversity policy.
Living Our Values Everyday
All staff must actively support the vision, aim and values of the hospice, promoting our core values at all times and in all aspects of your work.
Person Specification
Personal Attributes Essential
Able to work proactively, independently and on own initiative Able to work under pressure. Be able to undertake the physical aspects of the post such as moving and handling of clients and moving and cleaning equipment. Awareness of the Hospices charitable status and its reliance upon charitable donations which are influence by clinical care delivery and the professionalism of Hospice personnel.
Desirable
Full clean driving licence and access to own vehicle for business use subject to the provisions of the Equality Act 2010.
Knowledge Essential
Awareness of palliative care.
Desirable
Knowledge of how disability/impairment affects function.
Experience Essential
Extensive experience in complementary therapy in a variety of settings.
Desirable
Previous experience of working in a hospice and/or health and social care environment. Experience in palliative care or life limiting conditions.
Skills Essential
Ability to work well alone and as part of a team. Able to work independently with individuals and groups. Have effective written, verbal and non-verbal communication skills. Have basic computer skills including use of Microsoft Word, Excel and Outlook. Have good personal organisational skills. Efficient time management skills. Able to recognise and work within own personal limitations
Desirable
Advanced I.T skills Ability to manage a busy workload. Ability to problem solve and respond to queries.
Qualifications Essential
Diploma in Aromatherapy Certificate in Body Massage Diploma in Reflexology
Desirable
Reiki Indian Head Massage Crystal therapy Oncology massage training Other training relevant to role Registered with a Governing Body in their discipline
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bolton Hospice
Address Queens Park Street
Bolton
BL1 4QT
United Kingdom
Employer's website http://www.boltonhospice.org.uk/ (Opens in a new tab)