About this role
Job summary
An exciting opportunity for an inspirational and experienced clinical leader to join our supportive and professional team as Service Lead for our 16-bed Inpatient Unit at Bolton Hospice.
Our consultant-led team of doctors, nurses and health professionals provides expert, compassionate care and support to people living with terminal or life-limiting illnesses and their families, both within the hospice and in their own homes. We are committed to delivering person-centred care, supporting not only our patients' physical needs but also their emotional, spiritual and social wellbeing. We also provide ongoing support to families and those close to our patients throughout illness and into bereavement.
The Service Lead role is a broad, diverse and rewarding. It combines strategic service development with hands-on clinical leadership. The Service Lead will inspire the nursing team, promote high standards of palliative care, oversee quality and governance, and ensure an exceptional experience for patients and their families. Working closely with the wider multidisciplinary team, this post will appeal to an individual with the ability to deliver in all aspects of clinical care and staff management.
They will appeal to a strong and motivated Senior Nurse with experience of leading clinical teams, developing staff and managing change. The Service Lead will be an enthusiastic, compassionate and resilient leader who delivers patient care and supports others to achieve their full potential.
Main duties of the job
The Service Lead will monitor and maintain the professional standards required through leadership and management of the IPU team whose prime purpose is to provide safe, effective care . You will take a key role in the Clinical Governance processes including the review, development and implementation of policies and evidence-based practice required for the safe, efficient and effective day to day operation of the IPU and will work closely with the Head of Clinical Services and Service Leads across the organisation to ensure multi professional collaborative working.
An experienced Registered Nurse with relevant post-registration experience, including leadership or management within a patient care setting. You will have a passion for delivering high-quality, person-centred care and a commitment to continuous quality improvement.
You must be an approachable, compassionate and motivational leader, able to inspire and develop others while fostering a positive and supportive team culture. With excellent clinical knowledge and professional judgement. You will need to be confident leading in both clinical and operational situations
The successful candidate will have a good understanding of clinical governance, quality assurance and the Care Quality Commission assessment processes for hospice services, together with the ability to implement and embed evidence-based practice. Excellent communication, organisational and interpersonal skills are essential to collaborate.
About us
We pride ourselves in offering an integrated specialist palliative care service for all our patients in Bolton. We offer our employees an attractive benefits package, including 35 days annual leave including bank holidays, rising to 40 days with long service (pro rata for part-time), generous enhanced maternity package, contributory pension scheme, life assurance, free parking, healthcare cash plan, Blue Light Discount Card, discounted meals and excellent training opportunities. We also offer continuity of service from the NHS with respect to pension and holiday allowance.
Job description Job responsibilities
Role Responsibilities:
Managerial/Leadership
Effectively manage staff resources, including recruitment selection, day-to-day operations, work performance, staff development and appraisals.
Support the managerial cover of other hospice clinical services in the absence of a departmental manager.
Be an inspirational leader who visibly demonstrates the hospices vision, values and service quality, in practice.
Develop a high performing team and create a culture of motivating and empowering staff to deliver high standards of care.
Provide leadership that promotes professional decision making and effective team working.
Conduct regular team meetings to provide support and in information, and foster two-way communication between all members of the team and engage staff in service review and development.
Ensure that statutory obligations are met and that all staff follow those that are relevant to the clinical area.
Write, review and update clinical policies as necessary and to ensure all relevant staff are aware of their content.
Work with Human Resource to support staff wellbeing.
Manage staff absence, performance management, disciplinary and grievance matters.
Deputise for the Head of Clinical Services in their absence as deemed necessary.
Education and Training
Identify innovative methods to promote learning to embed highest standards of care and compassion in all care delivered.
Assist in the development and maintenance of the quality improvement processes at Bolton Hospice.
Establish the Inpatient Unit as an effective learning environment for health and social care staff to facilitate the meeting of clinical objectives.
Work closely with HR to ensure training requests are appropriate.
Be a source of expert advice through mentoring and educating the healthcare professional team, students of all disciplines and other members of the multidisciplinary team, regarding palliative care needs.
Communication
Be responsible for ensuring the effective cascade of internal information within the department/organisation as appropriate.
Foster and maintain effective communication in own team, across all departments and with external stakeholders.
Investigate service, complaints, reporting findings and any formal action, required or taken, to the Head of Clinical Services.
Attend and participate in organisational meetings to ensure awareness of developments within the organisation and ensure outcomes are communicated to staff.
Clinical
Demonstrate clinical expertise and disseminate such knowledge to the healthcare team.
Retain and develop own clinical skills by working clinically for a minimum of 1 day per week.
Adhere to the NMC Code of Professional Conduct in the performance of nursing duties and to be professionally accountable for all actions whilst on duty.
Respect the individuality, values, cultural and religious diversity of patients and promote multi-professional provision of a service sensitive to their needs.
Governance Responsibilities
Lead the clinical team to ensure that high standards of treatment and pathways of care, which are evidence based, documented and monitored.
Utilise user involvement in service development
Manage the departments quality and standards of service ensuring patients, staff, volunteers and the public reside in a safe, well managed environment.
Co-ordinate, plan, monitor and evaluate the quality of the teams service through participation in clinical audit, activity analysis and surveying patient and familys views, encouraging staff participation.
Promote the safety of patients, staff, visitors and volunteers at all times.
Working with the Head of Clinical Services, and Quality and Governance Lead, ensure that the Hospice complies with Care Quality Commission standards, developing and take responsibility for ensuring the implementation of any action plans necessary to address recommendations following inspections.
Ensure medicines and medical equipment are managed in accordance with Hospice policies, procedures and national regulations and guidance.
Record & investigate incidents and complaints involving patients, including drug incidents, ensuring a robust staff reflection process and timely follow up actions are delivered and lessons learnt shared with the team
Finance
Participate in budget planning, identifying opportunities for efficiencies, and leading on the selection and use of appropriate equipment and other resources.
Manage cash donations securely in line with policy and procedure.
Work with Income Generation to identify any grant application opportunities and provide key updates as required from any successful grant bids.
Continuous Self-Development
Ensure continuous self-development to ensure knowledge, skills and competence are relevant to the service.
Keep up to date with current issues in nursing and changes in clinical practice (both internally and externally) and to ensure ongoing personal development in line with NMC requirements.
Attend mandatory and statutory training as required by the role and the Hospice.
General Responsibilities:
Health and Safety
All employees have a duty to report and accidents, complaints, defects in equipment, near misses and untoward incidents, following hospice procedure.
Ensure health and safety legislation is complied with at all times, including COSHH and Workplace Assessment.
Confidentiality
All information relating to patients, patients families, staff, volunteers, supporters and suppliers gained through your employment with Bolton Hospice is confidential. Disclosure to any unauthorised person is a serious disciplinary offence.
Infection Control
Comply with policies and procedures for correct disposal of waste, sharps and soiled linen. Be accountable for the cleanliness of the department, liaising with and where necessary directing the housekeeping team to minimise hospice acquired infections.
Training
Managers are required to take responsibility for their own and their staffs development. All employees have a duty to attend mandatory training as required by the Hospice.
Safeguarding Vulnerable People (Children and Adults)
All employees have a responsibility to protect and safeguard vulnerable people (children and adults). They must be aware of child and adult protection procedures and who to contact within the Hospice for further advice. All employees are required to attend safeguarding awareness training and to undertake additional training appropriate to their role.
Disclosure & Barring Service Check
This post is subject to a Disclosure & Barring Service check.
Valuing Equality and Diversity
All hospice staff should promote the core values of the Hospice i.e. compassion, respect, professionalism, excellence, inclusivity and collaboration. It is the responsibility of all employees to support the hospice commitment to do all we can to ensure we do not exclude, alienate or discriminate in any way and to promote a positive attitude to equality and diversity in adherence to our Equality and Diversity policy.
Person Specification
Values and Attributes Essential
Resilience for self and team Calm and confident Team player Honesty and reliability Conflict resolution Ability to inspire trust and respect Act as an ambassador for Hospice services and values
Knowledge Essential
Knowledge of Care Quality Commission (CQC) assessment process for hospices. Lead in challenging situations, both clinically and managerially Excellent interpersonal and relationship-building skills Time management and workload prioritisation Ability to motivate and develop staff Excellent record keeping with data analysis, report writing and presentation skills Ability to develop policies to enhance patient care
Desirable
Experience of establishment and budget management A working knowledge of the Mental capacity Act in practice, including DoLs and the new Liberty Protection Safeguards (LPS)
Experience Essential
Minimum 5 years post registration experience Manager in a patient care setting Change management Audit and patient feedback Experience of managing and developing staff including undertaking appraisals and supervision.
Desirable
Experience of working with palliative patients Experience of working with volunteers
Qualifications Essential
NMC Level 1 Registration Degree level qualification Palliative Care Qualification Leadership/management training/qualification Enhanced/Advanced Communication Skills training Teaching or Mentorship qualification
Desirable
Masters degree or working towards
Other Essential
A full UK driving licence subject to the Equality Act 2010. Enhanced and Adult Barring Check
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Bolton Hospice
Address Queens Park Street
Bolton
BL1 4QT
United Kingdom
Employer's website http://www.boltonhospice.org.uk/ (Opens in a new tab)