About this role
Job Summary The Sr. Manager, Operations Enablement is a hands-on, results-driven leader deployed into underperforming or stressed markets to rapidly diagnose issues and drive measurable operational and financial improvements. This role partners closely with field leadership to stabilize performance, improve execution, and build sustainable operating discipline within stores or regions. Success is defined by speed to impact, quality of execution, and sustainable performance improvement. This position requires comfort with ambiguity, frequent travel, and direct engagement with store-level teams. Drives initiatives in support of best-in-class retail and pharmacy processes; implements best practices to enhance efficiency and the customer / patient experience. Job Responsibilities Rapid Assessment & Diagnosis Lead short-cycle assessments of store or regional performance across sales, labor, inventory, shrink, and customer experience, Identify root causes of underperformance using data, field observation, and leader/team interviews (data-driven but pragmatic). Prioritize issues based on financial impact, operational risk, and speed to resolution. Execution & Performance Improvement Develop and lead targeted action plans to drive immediate operational and financial results, Coach store and field leaders on execution discipline, labor management, inventory controls, and standard operating practices. Directly support stores during critical recovery periods, including on-site leadership as needed. Remove barriers to execution by escalating issues, aligning resources, and driving accountability. Leadership & Influence Partner with field leaders and functional teams to align on recovery plans. Build credibility quickly with field leaders and store teams through visible, hands-on leadership. Reinforce performance expectations while maintaining trust and engagement. Measurement & Sustainability Track progress against defined metrics (sales, EBITDA, labor efficiency, shrink, RX metrics). Ensure improvements are embedded into routines, standards, and leader capability before exiting the market. Provide clear readouts to senior leadership on outcomes, risks, and next steps. Function as a subject matter expert in reviewing training documents and standard operating procedures as they relate to retail and pharmacy operations. Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met. Maintains PTCB or ExCPT certification through the designated training program and/or state required certification/registration within assigned region or pharmacist license if registered pharmacist. Maintains immunizer certification through the designated training program and/or state required certification/registration within assigned region. Maintains and enhances current knowledge and skills related to retail and pharmacy. About Walgreens Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.