About this role
Account Manager / Founding Customer Success Manager Location: New York, NY Work Model: Onsite, 5 days/week Industry: AI / Vertical SaaS / Voice AI
About the CompanyOur partner is an early-stage AI company building voice, SMS, and text agents that automate sales for businesses serving families. The company has grown to roughly $1M in revenue in about four months, is working with customers like Nike, Disney, and IMG, and is backed by notable operators and investors. The team is still very small and in true build mode.
About the RoleOur partner is hiring a Founding Account Manager / Founding CSM to build the post-sales function from scratch. This person will own the customer experience after a deal closes, including onboarding, implementation, integrations, go-live, and ongoing account management. The role is highly cross-functional and best suited for someone who wants real ownership in an early-stage environment.
What You’ll DoOwn customer relationships end-to-end after contract signatureLead onboarding and implementation for new accountsCoordinate integrations across CRM, scheduling, Twilio, email, and related systemsHelp customers get live and ensure strong early adoptionRun check-ins, manage campaigns, and deliver a high-touch customer experienceBuild the post-sales playbook and define processes from 0→1Partner closely with founders to improve deployment and customer outcomesWhat They’re Looking For3–4+ years of startup experience minimumStrong preference for someone who has worked as a founding employee or in a very early-stage startup environmentExperience in Customer Success, Account Management, Implementation, or a similar post-sales functionComfortable building processes from scratch rather than inheriting a mature functionStrong communication skills and ability to manage premium, white-glove customer relationshipsBonus if they’ve worked at a vertical AI, voice AI, or GTM-oriented company and understand tools like CRM, lead scoring, and messaging systemsWilling to relocate ASAP is a plus