About this role
AYANA Hospitality is looking to hire a Guest Recognition Manager for their AYANA property located in Bali. The candidate will be responsible for ensuring that guests have an unforgettable experience during their stay. The ideal candidate has a passion for hospitality and is committed to providing exceptional service to guests.
The AYANA property in Bali is one of the most sought-after destinations in the hospitality industry. The property offers guests a unique experience that combines luxury, elegance, and nature. As a Guest Recognition Manager, you will play a critical role in ensuring that guests have a memorable experience during their stay.
ResponsibilitiesGreet guests upon arrival and assist with check-in processLiaise with other departments to ensure guests’ needs are metMaintain records of guest preferences and requirementsCoordinate with Housekeeping and Engineering to ensure rooms are clean and well-maintainedResolve guest complaints and concerns in a timely and professional mannerCommunicate with guests throughout their stay to ensure satisfactionAssist with special requests and arrangements for guestsRequirements
Minimum of 3 years experience in the same position in a large luxury resort.Bachelor Degree in Hospitality or other relevant fieldsPrior experience in the hospitality industryStrong communication and interpersonal skillsAbility to work in a fast-paced environmentCustomer-focused mindsetAbility to work independently or as part of a teamAttention to detailFluent in English and an additional language is desirable