About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account Specific Roles and Responsibilities
Monitor automated alerts for high-cost medications that are non-covered or have lower-cost alternatives available Assess suggested therapeutic alternatives for clinical appropriateness and cost-effectiveness Contact healthcare facilities in real time to communicate recommendations for medication substitution Collaborate with providers, pharmacists, and care teams to facilitate timely decision-making Document interventions, recommendations, and outcomes in accordance with organizational standards Ensure compliance with clinical guidelines, payer policies, and regulatory requirements Support initiatives aimed at reducing overall medication costs without compromising patient careRequirements
At least 6 months BPO experience handling a US Healthcare AccountExperience with Medication/Prescription is a PLUSExcellent verbal and written English skillsWilling to work onsite in MandaluyongAmenable working night shiftBenefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our Commitment To You
Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all-inclusive environment where everyone thrives