About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
Handle inbound calls from customers to book appointments based on their preferred schedule Make outbound calls to confirm scheduled appointments and address any customer concerns Provide accurate and detailed information about our products and services Manage customer inquiries and promptly resolve any issues or concerns
Job Requirements:
At least 6 months of BPO experience (Voice Account) Previous experience in appointment setting is a PLUS Excellent verbal and written communication skills Strong problem-solving and multitasking abilities Ability to remain calm and professional in stressful situations Proficiency in using computer systems and relevant software Willing to work onsite in Mandaluyong Amenable working night shift Requirements
Minimum 1 year of experience in a Customer Service Representative or similar role Excellent verbal and written communication skills Strong problem-solving and multitasking abilities Proficiency in using computer systems and relevant software Previous experience in appointment setting or telemarketing is preferred Benefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives