About this role
REQ13229 Dispatcher/Reservations, Transportation (Open)
POSITION SUMMARY:
The Dispatchers / Reservations plays an important role in assisting the business units, maintaining and running a smooth operation. Receiving bookings via emails or phone and proceed with reservations and assigning the transfers to the available drivers.
PRIMARY RESPONSIBILITIES:
• Reports to Supervisor • Checks and monitors the GPS • Creates Reservations for each transfer request to the Transportation system • Checks in a daily manner Hotel bookings and update Transportation System • Studies daily trip summary and assigns appropriate vehicle and buggy units to successfully serve all transport service requests. • Ensures that manning (vehicle and buggy drivers) and vehicle units and buggy units with complete amenities will be sufficient based on the plotted trips and possible additional/ immediate trip requests. • Assigns driver for each new booking • Monitors and ensures that vehicle and buggy units will be dispatched on time based on the schedule KEY PERFORMANCE INDICATORS:
• Fleet Utilization • On-time dispatching • GPS Tracking • Good time management • Attention to the details • Able to Work Under Pressure • Good Organization skills
QUALIFICATIONS:
Education & Experience
• Minimum 2 work experience as Dispatcher in a Hotel Industry or Vehicle Leasing providers • Primary school graduate
Skills:
• Able to work under pressure • Able to communicate in Greek and English • Pleasant personality • Good knowledge of Microsoft office • Familiar with computers • Ability to work on flexible shift including overnight, weekends and holiday on rotation basis
PERSONAL COMPETENCIES:
• Displays a high commitment to delivering results • Customer Service • Well Groomed and presentable • Able to follow rules and procedures of the Department and Company • Achieves agreed objectives and accepts accountability for results • Displays the highest level of integrity • Ability to maintain discretion • Self-motivated • Approachable