About this role
REQ13812 Operator, Attractions (Open)
POSITION SUMMARY:
The Operator, Attractions is responsible for the safety of guests using the attraction and for strictly enforcing policies as described in the Attraction’s Standard Operating Procedures.
PRIMARY RESPONSIBILITIES:
• Ensure that the safety of guests and employees is the highest priority. • Conduct pre-opening inspections of assigned location and prepare for opening by sweeping queue lines, platforms, entrance and exit locations, and emptying trash. • Ensure minimum required personal protective equipment as described in the SOP is present at the Attraction location and in good repair. • Report any missing or damaged personal protective equipment to Supervisor, Attractions. • Clearly communicate instructions and safety announcements to guests and monitor the Attraction location to ensure guests are enjoying the attraction or activity safely. • Operate Attractions exactly as trained by trainer/supervisor without deviating from the SOP. • Operator, Attractions will only operate attractions that they have been trained and certified to operate by their trainer/supervisor. • Consistently practice safe work habits including, but not limited to, the proper use of personal protective equipment, safe lifting and reporting unsafe situations to your supervisor immediately. • Control activity while in progress and constantly monitors the attraction while in operation, being prepared to stop or shut down the attraction should a problem occur. • Administer and coordinate emergency first aid as necessary. • Screen all guests to ensure they meet the physical requirements of the attraction or activity, in accordance with the SOP. • Ensure adequate through-put of the attraction is met by working efficiently and allowing the appropriate number of guests onto the attraction as determined by the SO • Monitor guests enjoying the attraction and be prepared to assist scared guests safely. • Responsible for evacuating the attraction and assisting guests through various evacuation methods including: extreme heights, various types of platforms, stairs and ladders.
OTHER DUTIES:
• Understand and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety. • Ensure high standards of personal presentation and grooming. • Responds to changes in the family entertainment centre function as dictated by the industry, company and hotel. • Attend training sessions and meetings as and when required. • Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements. • Perform tasks and/or fulfil responsibilities that may be assigned by management and/or immediate superior as the business operations required.
QUALIFICATIONS:
Experience
• Must be able to obtain a PNR Red CPR for Professional Rescuer Certification. Prior experience is an advantage.
Education
• College degree or equivalent.
Skills / Competencies
• Customer-oriented Pleasant and pleasing personality Displays a high commitment to improving customer service Ability to communicate in English
Other Attributes
• Confident • Passionate • Organized • Assertive • Flexible in working hours, as this may require extra hours out of normal work hours