About this role
Job Description:
HR Operations & Administration
• Serve as the primary HR contact for assigned departments and provide day-to-day HR advisory support to managers and employees. • Manage employee lifecycle processes including confirmation, transfer, promotion, contract renewal, and separation. • Ensure accuracy, integrity, and confidentiality of employee records within HR systems. • Monitor HR operational effectiveness and recommend process improvements. • Support workforce restructuring, organizational changes, and talent movement initiatives.
2. Payroll & Benefits Coordination
• Consolidate and verify monthly payroll inputs (attendance, overtime, allowances, claims). • Monitor service delivery standards and ensure compliance with payroll timelines and policies. • Support communication and implementation of employee benefits programmes.
3. Recruitment & Onboarding Support
• Partner with hiring managers and Talent Acquisition to support manpower planning and recruitment activities. • Monitor recruitment progress and workforce vacancies to ensure timely closure of critical positions. • Participate in interview panels for selected positions and provide hiring recommendations.
4. Performance Management Administration
• Coordinate and monitor the annual performance management cycle, ensuring timely completion across assigned departments. • Provide guidance to managers on performance management processes and employee development plans. • Provide administrative support for performance improvement processes.
5. Employee Relations Support
• Prepare documentation for disciplinary and grievance cases. • Ensure compliance with HR policies and employment legislation. • Coordinate with Group Industrial Relations (IR) for guidance on disciplinary matters. • Escalate complex or sensitive cases to the Head, HRBP.
6. HR Reporting & Workforce Data
• Prepare periodic HR reports (headcount, turnover, leave utilisation, etc.). • Support manpower tracking and workforce data updates. • Compile data for audits, budgeting, and management reporting.
7. Engagement & HR Communication
• Coordinate employee engagement initiatives and HR-related activities. • Support communication of HR policies, programmes, and updates. • Assist in implementing Group culture and employee experience initiatives.
8. HR Coordination & Administrative Support
• Support HR-related reporting (e.g., manpower, audit, and operational reports). • Assist in audit processes (e.g., MSQH, JCI, IMS, Internal Audit) and ensure documentation readiness. • Coordinate administrative HR matters (e.g., training logistics, employee support services) to ensure smooth operations.
Requirements:
Education: Bachelor's degree in human resource management, Business Administration, or related field.
Knowledge and Experiences:
• 4–7 years of relevant HR experience in a generalist or HR operations role. • Experience in healthcare or service-based industry is an advantage. • Familiarity with HRIS systems and payroll coordination preferred..
Skills & Competencies:
Functional Knowledge:
• Understanding of HR processes and employment legislation • Payroll and HR operations coordination
Core Skills:
• Strong organisational and administrative capability • Attention to detail and accuracy • Effective communication and interpersonal skills • Ability to manage confidential information with integrity
Personal attributes:
• Responsible and dependable • Service-oriented and responsive • Proactive and willing to learn • Able to work in a fast-paced operational environment • Team player with positive attitude.