About this role
• To plan, organize, direct, control day to day operations of Admission unit • To ensure patient’s particulars be entered in the admission forms • To ensure information patient on admission form are valid and accurate • To ensure supporting or related documents attached accordingly • To ensure Patient’s guarantee form be filled-up and signed by relative • To ensure an efficient service for admission flow on insurances and MCO cases. • To quickly and courteously response to all Corporate Clients complaints and query • To ensure that deposit is collected on the admission date and receipt issued immediately and correctly and the related information and co-payment should be informed to patient accordingly • To ensure that patients be sent to wards within the target set by management • To monitoring BMS system closely • To ensure all Guarantee Letter (GL) are verified are valid/accurate and scanned before patient proceeding to get treatment • To ensure update the initial GL in GL’s system accordingly and accurately • To checking patient's limit and non-cover item/procedure before patient proceed any surgery/procedure • To ensure important notes should be inform to respective patient/ person/services accordingly • To ensure that all insurance form fill up by consultant and Guarantee letter are received within 24 hours • To perform any other duties as and when required by the management. • Responsible and accountable to carry out duties as in the Occupational Safety and Health Act Regulations 1994 • Conformance to ISO 9001:2008, ISO 14001:2004, OHSAS 18001:2007, and/or Hospital Accreditation requirements • Responsible and accountable to carry out all 5s activities directed by the Management • To adhere to Standard People Practice (SPP)
Education:
• Minimum Sijil Pelajaran Malaysia (SPM) or certification needed
Knowledge and Experiences:
• 1 years working experience
Skills & Competencies:
Special skills required
• Good communication and interpersonal skills • Basic computer skills
Personal attributes
• Knowledgeable and having strong commitment towards job responsibilities • Able to work independently and as a team. • Positive and resilience