About this role
JOB DESCRIPTION Key Responsibilities
• Sales Target Achievement: Meet or exceed monthly, quarterly, and annual sales targets and Key Performance Indicators (KPIs). • Customer Relationship Management (CRM): Build and maintain relationships with pharmacists, doctors, hospital purchasing managers, and healthcare providers. • Business Development: Identify and pursue new business opportunities, cold-call potential clients, and expand the client base within a specific territory. • Product Promotion & Portfolio Management: Provide product information and promote pharmaceutical products (prescription, OTC, GSL), explain features, and manage product listings (formularies) in hospitals. • Order & Inventory Management: Process customer orders, coordinate availability of stock and delivery. Monitor stock levels at customers site to prevent stock-outs or overstocking, and handle expiration management. • Market Intelligence & Reporting: Monitor competitor activities, pricing, products, market developments and market trends; submit regular market intelligence reports to management. • Collection Management: Follow up on outstanding payments and ensure timely reconciliation of accounts. • Cross Functional: Collaborate with cross-functional teams to achieve business objectives • Sales Report: Prepare and submit sales reports and other sales-related documents
Other Responsibilities:
• To participate actively in any other new service that is introduced by the organization. • Comply with Company Policies, Health and Safety Policies. • Ensure conformance to all policies and procedures of ISO 9001:2015, 1S014001:2015, OHSAS 18001:2015, GDPMD & 1$013485:2015. • Ensure adherence to KP]'s Core Value at all times. • Ensure adherence to related legal requirements • Provide processes that support both external customers and internal stakeholders
JOB REQUIREMENT Education:
• Minimum Degree in Business Administration, Marketing, Sales, Science (Health / Life), Pharmacy, Nursing, Economics, or related field / Diploma with 3-5 years working experience in related field.
Professional Qualification:
• Knowledge and Experiences: – 1–5 years of experience in pharmaceutical sales, wholesale, or B2B sales.
Skills & Competencies:
• Strong negotiation, interpersonal, and communication skills. • Proficiency in CRM software and MS Office (Excel, Word, PowerPoint). • Understanding of Good Manufacturing Practices (GMP) and regulatory standards. • Self-driven, results-oriented, ability to work independently and able to work under pressure. • Proficient in English and Bahasa Malaysia (Mandarin / Cantonese will be an advantage) • Other: Valid driver’s license and willingness to travel within the assigned territory.
Special skills required
• Flexible, good communication skill, ability to maintain good relationship with all levels of staffs, productive, ability to produce accurate and thorough quality of work, resilient/ resourceful under pressure, display confidence, positive thinker, high discipline, cooperative, responsible, reliable, dependable, and high integrity. Analytical and data-driven; able to manage KPIs, dashboards, and performance metrics
Personal attributes
• High level of integrity, honesty, and confidentiality. • Strategic thinker with strong analytical and problem-solving skills. • Excellent leadership, communication, and decision-making abilities. • High integrity, accountability, and results-oriented mindset. • Ability to work under pressure and manage multiple priorities effectively. • Willing to travel or work on-call when necessary. • Strong organizational and time management skills. • Positive working attitude with a sense of accountability. • Good interpersonal and communication skills. • Ability to work under pressure and meet deadlines.