About this role
SUMMARY OF DUTIES To be responsible for supervising the admission unit, guarantee letter outpatient & inpatient, bed management, deposit and top-up deposit requirement policy.
MAIN DUTIES/RESPONSIBILITIES SUPERVISION OF VERIFICATION GL UNIT 1. To supervise the verification counter staff
• Duty roster is to be prepared on every 2 weeks
2. To supervise the verification staff doing their job properly.
• To ensure all Insurance form must be submitted to the respective ward or clinic and consultants to fill up the Insurance form. • To ensure all the Guarantee Letter received, verify & scan in the HITS system immediately and keep it properly. • To ensure all the patient attended smoothly and to minimize the complaint from patient.
SUPERVISION OF ADMISSION UNIT & TOPPING UP DEPOSIT 1. To supervise the admission staffs.
• Duty roster is to be prepared on every 2 weeks • To be responsible for patient daily admission. • To attend inquires from patient pertaining to admission issue such as no bed, no deposit etc. • To ensure deposit collected based on cases e.g. Medical, surgery, maternity, etc • Ensure top-up deposit receive within 24 hours after top-up person call patient or relative. • Ensure deposit receive within 24 hours of admission time • To ensure all the guarantee letter received, verify & scan in the HITS system immediately. • To be responsible for monthly admission report, e.g. Admission statistic and turn around time sending patient to the ward report. • To be responsible for weekly bed census report are sending to business office manager via email for cases outstanding bill more than RM10K • To ensure for daily report are sending to Business Office Manager via “WhatsApp” for daily number of cash paying patient. • To be responsible on the bed management system (BMS) and ensure all the unit using the system. • To ensure all the patient attended smoothly & minimize the complaint from the patient or relative.
2. To be responsible the top up team
• To checking the bed census report by daily and reporting to Business Office Manager. • To monitoring bed census report make sure topping up deposit done everyday for self paying & guarantee letter have sufficient coverage. • To be responsible for weekly bed census report are sending to business office manager via email for cases outstanding bill more than RM10K • Ensure top-up deposit receive within 24 hours after top-up person call or sms drop patient or relative. • To visit the patient for pending top-up deposit from patient more than 48 hours. • To ensure all the patient attended smoothly.
3. To provide continuous unit coaching
• To assure all admission/verification staffs is updated and briefed with the needful information. • To educate and maintain current practice on standard procedure. • To do weekly or monthly meeting with all staff under admission units. • To do monthly training related with admission units staff example BMS course, Guarantee letter course etc
GENERAL ADMINISTRATION WORKS 1. To assist on patient complaint
• To ensure complaint being handled accordingly and proceed investigation for further action.
2. To perform any others relevant duties as and when required by superior.
• To follow the instructions given by superior. • Participate actively in any other new service that is introduced • Conformance to the Integrated Management System (IMS), and / or Hospital Accreditation requirements.
3. Ensure all policies and procedures of Integrated Management System (IMS) and / or Hospital Accreditation are adhered to and records maintained, if and when these programs are implemented.
• Prompt and effective action in taking corrective measures in cases of Integrated Management System (IMS) and / or Hospital Accreditation non-conformance. • Achievement of satisfactory department performance on the external and internal audits.
4. Ensure to actively participate in all 5S activities
• Responsible and accountable to carry out all 5S activities directed by the Management • Ensure the policies on patient’s and family’s rights are addressed at all times. • Responsible and accountable to achieve the needs of the patient’s and family’s rights at all times. • Ensure compliance to Patient safety goals as safety improvement measures recommended by World Alliance for Patient Safety (2008) • To ensure compliance at all points of engagement at all times. • Ensure adhere to Standard People Practice (SPP) • To adhere to Standard People Practice (SPP) at all times.
JOB REQUIREMENTS QUALIFICATIONS REQUIRED MINIMUM Sijil Pelajaran Malaysia (SPM) PREFERRED STPM Diploma in Business Administration or equivalent EXPERIENCE REQUIRED MINIMUM 2 years working experience PREFERRED More than 3 years working experience
PERSONAL CHARACTERISTICS Good team spirit, helpful, courteous, cheerful, good communication skills, creative and has a good common sense.