About this role
Job Description:
Main Responsibilities
• Conduct comprehensive and ongoing patient assessments to identify problems and needs and develop appropriate treatment and discharge plans tailored to age, culture, support system, and clinical condition. • Provide high-quality physiotherapy interventions based on assessment findings and patient goals, ensuring continuity of care and maximizing functional abilities. • Maintain accurate, complete, and timely documentation of assessments, treatment plans, progress notes, and billing in KCIS/EHR, and report significant findings to referring doctors. • Provide counselling, education, and home program guidance to patients, caregivers, and families to support self-management and continuity of care. • Work collaboratively with the multidisciplinary rehabilitation team, including occupational therapists, speech therapists, doctors, nurses, and rehab aide to ensure coordinated service delivery. • Support administrative functions such as service operations, scheduling, coordination of rehabilitation activities, and maintaining statistical data for KPIs and performance indicators. • Participate in staff orientation, supervision, coaching, and mentorship of junior therapists, interns, and rehabilitation assistants; monitor their performance and care delivery. • Engage actively in continuous professional development (CPD) via training, workshops, competency assessments, privileging processes, and evidence-based practice updates. • Ensure compliance with KPJ policies, MSQH/JCI/ISO standards, MOH regulations, PDPA requirements, and ethical principles in all clinical and administrative tasks. • Implement, adhere to, and monitor services SOPs for assessments, interventions, documentation, and quality assurance processes. • Ensure a safe, hygienic, and functional therapy environment in accordance with hospital safety, infection control, occupational safety and health standards, and emergency procedures. • Oversee, maintain, and ensure proper functioning of all physiotherapy equipment, including conducting inspections, reporting faults, managing inventory, and ensuring asset safekeeping. • Participate in quality and safety initiatives including incident reporting, Q-Radar compliance, RCA investigations, continuous quality improvement initiative projects, and promoting a patient-safety culture. • Serve as a patient advocate, ensuring that therapy services comply with legal, ethical, and institutional standards while maintaining professionalism and positive work culture. • Facilitate duties assigned by the Head of Service or hospital management in supporting marketing and service promotion activities.
Other Duties and Responsibilities
• Perform any other responsibilities as assigned by immediate superior or hospital management
Requirements:
Education:
• Minimum Requirement • Diploma or Degree in Physiotherapy from a recognized institution. • Possession of a valid Practicing Certificate issued by the Malaysian Allied Health Professions Council (MAHPC) (or equivalent national body) Knowledge and Experiences:
• Minimum Requirement • 2 years of clinical experience. (Nil minimum mentioned, but experience is preferred) • Preferred Qualifications and Experience • 5 years or more experience in a hospital, ambulatory care, or related setting.
Skills & Competencies:
Special skills required
• Excellent communication and presentation skills • Conflict resolution and negotiation abilities • Empathy and active listening in patient and staff interactions • Coaching and motivation for team empowerment • Cultural sensitivity and emotional intelligence • Collaborative leadership within multidisciplinary setting
Personal attributes
• Compassionate, patient-centered, and ethical in practice • Adaptable and resilient under pressure • Accountable and responsible for outcomes • Proactive and solution-oriented • Professional integrity and confidentiality • Supportive team player with a positive attitude • Committed to continuous learning and service improvement