About this role
Job summary
We are seeking a motivated and organised individual to join our Outpatient Booking Team on a 12-month fixed-term basis during a period of service growth. This is a full time position (37.5 hours per week), working Monday to Friday and is key to supporting the coordination and booking of outpatient appointments across Trust sites.
The successful candidate will work collaboratively across departments, contributing to service improvement and maintaining high standards of administrative support. Strong communication and customer service skills are essential, as the postholder will act as a primary point of contact for patients, carers, and staff.
Please note, this role is not eligible for Skilled Worker visa sponsorship, and applicants must already have the right to work in the UK. Previous applicants need not apply.
Main duties of the job
To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust. To ensure all patients and visitors are treated with dignity, respect and empathy at all times. To deal with patients in a polite and respectful manner complying with their requests where possible. To support the Trust in delivering NHS targets. To respond in a timely fashion to all administrative duties within the team. To support the implementation of all new IT and patient administration systems. Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways. To be multi-skilled in your working role and able to assist in all areas of the department as and when required. To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy. To ensure demographics and daytime contact numbers are obtained and checked on each individual call and updated on the patient administration system in accordance with Information Quality Assurance. To adhere to the Trust Access Policy when patients do not keep appointments or wish to delay appointments or treatment.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Job description Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person Specification
Qualifications Essential
GCSE English and Maths pass or equivalent ECDL or equivalent
Desirable
NVQ Level 2 Administration or equivalent practical knowledge
Experience Essential
Experience of working in a hospital or busy office environment. Significant experience in difficult patient situations. Some customer care experience
Desirable
Call centre experience NHS experience
Skills and Knowledge Essential
Good communication skills both verbal and in writing Demonstrate attention to detail and accuracy when completing tasks Ability to work under pressure Ability to work using own initiative Excellent customer service skills and evidence of dealing with telephones and meeting targets
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Frimley Health NHS Foundation Trust
Address Wexham Park Hospital
Slouh
Slough
SL2 4HL
United Kingdom
Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)