About this role
Job summary
The Neuroscience ICU is a busy Multi-Trauma Critical Care Centre located in the purpose-built facility at the Oxford University Hospitals Foundation Trust, based at the JR site. We provide specialist services for neurosciences, neurology, trauma and specialist surgery patients. We are a friendly and forward-thinking team with a strong commitment to professional development who actively demonstrate the Trust Values.
We are looking for someone to join our team in Neuro ICU as a Ward Clerk / Receptionist. This is a vital role within our service for someone who is organised, friendly, a great team player and has excellent and compassionate communication skills.
Main duties of the job
The Ward Clerk / Receptionist will provide a professional, comprehensive and effective reception and administrative service, maintaining a high quality and efficient service to all colleagues and patients.
The Ward Clerk / Receptionist will act as the first point of contact for patients, relatives and visiting staff to the department, welcoming them to the unit and dealing with any queries in an efficient, polite and courteous manner and responding to all telephone enquiries in a prompt and professional manner.
The Trust uses an electronic patient record (EPR) system, so competence and confidence with computer skills is necessary. A background in health care setting would be an advantage but not a necessity as full training will be provided.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles
Oxford University Hospitals promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Job description Job responsibilities
Act as a first point of contact for patients, relatives and visiting staff to the department, welcoming them to the unit and dealing with any queries in an efficient, polite and courteous manner and responding to all telephone enquiries in a prompt and professional manner.
Scan paper documents into EPR via SCAN IT
Book and track medical records, ensuring that all medical records are in order before leaving the unit
Prepare notes for patient transfer to other hospitals and support with booking ambulances where appropriate.
Ensure all patient records are correct and ensure patient admissions, discharges and transfers are recorded in a timely manner on the patient administration system.
Ensure adherence with the Data Protection Act and Trust procedures in respect of confidentiality and the patient record
Person Specification
Experience Essential
A proven record of previous clerical and reception experience Excellent communication skills, able to demonstrate examples of having dealt with challenging situations in the past Good organisational skill, attention to detail and the ability to prioritise Able to demonstrate a good understanding of data protection and patient confidentiality
Desirable
Previous experience in working in a healthcare setting
Education and Qualifications Essential
Good educational standard, especially English and Maths
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Oxford University Hospitals NHS Foundation Trust
Address John Radcliffe Hospital
Headley Way
Oxford
OX3 9DU
United Kingdom
Employer's website https://www.ouh.nhs.uk/ (Opens in a new tab)