About this role
Job summary
Fownhope Medical Centre has an exciting opportunity for a Receptionist to work at our friendly rural surgery. Applications are welcomed from people with previous experience in reception positions or a background within the health care sector.
The successful candidate will be required to work 27 hours a week at a minimum. For more information, or an informal chat about the role, please contact Hollie, HR Officer, via telephone or email: 01432 860235 or [email protected].
Main duties of the job
Dealing with patients by phone or in person in a polite, friendly and courteous mannerProviding information to patients, including test resultsResponding to requests from clinicians, including chaperoningProcessing correspondence, including new patients registrationsOpening and closing the surgery in line with practice protocols
About us
Fownhope Surgery is well-organised, high-achieving and innovative with a quality improvement culture. Our ethos is caring; for our patients and staff, and we pride ourselves on our support for the wider community. We received an outstanding rating in our most recent CQC inspection.
Job description Job responsibilities
Job responsibilities
Reception
Manage appointment requests both face to face, over the telephone and via online methodsReceive patients and deal with their queriesProvide information to patients, including test resultsDeal with general enquiries from hospitals and other external agenciesRespond to requests from clinicians and staff using organisation systemsArrange patient services e.g chaperones, interpreters, hospital transport as neededProcess correspondence via email, post and file information accordinglyProcess new registrations and changes of addressFollow systems for receiving, updating and handling confidential patient recordsLiaise with Practice Team to ensure resolution of I.T or security issuesFollow daily protocols for the secure opening and closing of the PracticeGeneral
General admin dutiesPromote and maintain standards relating to CQC including Health and SafetySupport equality, diversity and the rights of patients and carersMaintain strict confidentiality on all matters relating to patients/ carers/ colleagues/ other health workers/ the business of the PracticePromote the good reputation of the PracticeParticipate in training programmes as requested to enable the efficient running of the practice and meet any professional minimum competence requirementsWork in accordance with Practice protocolsParticipate in the annual appraisal process
Person Specification
Experience Essential
Experience of working in a customer facing role
Desirable
Experience of working in a medical practice Experience of working in the health service
Knowledge & Skills Essential
Proficient in keyboard skills and IT Excellent communication skills Excellent telephone manner Good organisational skills Good listening skills Able to work as part of a team Able to work without close supervision Able to work well under pressure Tactful and diplomatic Good timekeeper Able to use own initiative Approachable Willingness to ask questions and find out information Conscientious
Desirable
Familiar with medical terminology Familiar with clinical IT packages such as Emis web and Docman Current driving license
Qualifications Essential
Good standard of general education (GCSE O levels at Grade A-C) or equivalent. Good standard of numeracy & literacy
Desirable
NVQ3/RSA3/AMSPAR or equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Fownhope Medical Centre
Address Common Hill Lane
Hereford
Herefordshire
HR1 4PZ
United Kingdom
Employer's website https://www.fownhopesurgery.nhs.uk/ (Opens in a new tab)