About this role
Job Title: Quality Assurance Manager
Location: London
Salary: £38,210 to £41,574 per annum (depending on experience)
Job Type: Permanent, Full Time - 35 hours per week. Working Pattern: Hybrid (40% office-based, remainder remote).
Join ISTD Be part of the Quality Assurance team.
Are you highly organised, detail-focused, and confident working with a range of processes, systems and queries?
Do you enjoy solving problems, providing high-quality outcomes and working with colleagues to review processes and support your team?
The Imperial Society of Teachers of Dancing (ISTD) is looking for a Quality Assurance Manager to join our Quality Assurance team.
This is an exciting opportunity to play a key role in delivering dance examinations and teaching qualifications around the world, supporting teachers and examiners/assessors and our Approved Dance Centres (ADCs). You will be at the heart of our operations, helping ensure all our key result and assessment outcome processes are delivered on-time and to quality.
What Makes This Role Exciting?
Work with colleagues, members, assessment teams and ADCs across the worldBe part of a collaborative and supportive Quality Assurance teamDelivering the assessment results and outcomes that support dancers worldwideDevelop expertise in assessment processes and systems, regulatory compliance and improving processes and procedures What You Will Be Responsible For
Work with Head of Department on the monitoring of systems and processes to ensure the maintenance of quality and standards and the continuous review of departmental policies and proceduresManage the operational delivery of the quality assurance function including the maintenance of accurate data and records.Manage, develop and motivate colleagues in the QA team to support our members and deliver high-quality results.Oversee efficient, time-dependent delivery of results and certification of qualifications.Manage the quality assurance activities for our ADCs delivering ISTD regulated teaching qualifications.Oversee Quality Assurance engagement with ISTD external subject experts, including examiners, lead teams, assessors and external quality assurers.Manage delivery of assessment activities for ISTD teaching qualifications, including standardisation, moderation and assessment board activities.Oversee key post-results services for ISTD, including Enquiries and Appeals, Special consideration and Application of Reasonable adjustment processesCommunicating clearly and supporting members to use our processes and policiesProactively resolving issues and escalating where needed Who This Role Is Perfect For:
We are looking for someone who thrives in a busy working environment and takes pride in getting things right and supporting others.
You will bring:
Excellent attention to detail and ability to work systematicallyConfidence in developing and monitoring processes and systemsAbility to learn requirements quicklyManaging, training and motivating others effectivelyStrong organisational and time management skillsA proactive mindset and sound judgementA collaborative and flexible approachPositivity when working to firm timescales across a number of areasCommitment to excellent standards of customer service.Experience in busy awarding body, standards or operational rolesExposure to exams, operations, or regulatory complianceUnderstanding of qualification, assessment or awarding. Benefits:
We offer a supportive working environment alongside a comprehensive benefits package:
Flexible hybrid working with adjustable start and finish times on office days to avoid peak travel37 days paid leave per year (25 days annual leave, 8 bank holidays, plus 4 additional days over Christmas closure)Pension scheme with employer contributions matched up to 8%Season ticket loan to support commuting costsEmployee Assistance Programme with 24/7 access to counselling, financial advice, and wellbeing toolsVirtual GP service with unlimited global access, including support for dependantsLife insurance (three times annual salary) plus bereavement and probate supportAdditional wellbeing and support services, including medical advice and funeral concierge support Key Dates:
Closing date: 21st September 2026.Interviews and Competency-Based Assessment Task: from 28th September 2026. Please click APPLY to be redirected to our website to complete your application.
Candidates with experience of: Quality Manager, Quality Assurance Lead, Quality Assurance, QA Manager, Quality Assurance Supervisor, QA Supervisor, Operational Improvement Manager may also be considered for this role.