About this role
Purpose of Role Step up. Lead the floor As a Sales Keyholder, you're the right hand to our store leaders - driving sales, coaching teammates, and keeping energy high. It's the perfect first step into leadership for someone who's ready to take charge, inspire others, and make every shift count. Your Impact We count on our Sales Keyholders to: - Ensure all teammates provide great customer service - Lead a selling culture and enhance the customer experience - Recognize and reward performance - Coach, train, and support teammates - Manage loss prevention, safety, and audit expectations and results - Ensure the store is neat, clean, and well-stocked - Open and close the store when necessary - Support in driving sales and retail/omni KPI target achievement - Act as the leader on duty and consistently models the brand's Athlete service standards and selling behaviors - Provide in-depth information related to a wide portfolio of technical products - Partner with rest of store leadership in maintaining standards covering merchandise and floor sets - Evaluate store sales and payroll goals using payroll reports and tools; make scheduling adjustments to meet business needs. - Build Athlete loyalty through in-store experience, using various available applications - Effectively communicate with athletes, teammates, and leadership - Assume Stock Keyholder responsibilities as necessary - Perform other tasks as assigned by management Qualifications & Requirements To be considered for this role, you must meet these minimum requirements: - At least 18 years old - High school degree or equivalent - 1+ year of retail/customer service experience - Local language fluency required; basic English is a plus - Available to work a flexible schedule; including evenings, weekends, and holidays - Knowledgeable of store operations, visual merchandising, stockroom, risk management & safety - Moderate knowledge of industry/retail operations and applying this ...