About this role
DELIVERY MANAGER Behind every smooth delivery to our clients is someone who prepared it, ran it, and had the client's back the whole way through. That someone could be you. We're looking for a Delivery Manager with proven experience in release management, technical support, or IT operations, ready to take ownership of complex, client-facing deliveries. What you will do As Delivery Manager, you own the smooth, reliable delivery of our software to clients, combining release coordination, technical support, and operational oversight. You work closely with our three other Delivery Managers, as well as Product Owners, Developers, Testers, and the clients' IT departments. Your key responsibilities include: - Release delivery & coordination - Own end-to-end release planning across multiple clients: prepare, execute, and guide clients through delivery, anticipating risks and dependencies before they become problems. For Azure-hosted clients, you run releases yourself, start to finish. - Technical support & environment ownership - Act as escalation point for technical issues from clients and internal teams; support clients' technical administrators; own and improve internal test environments. - Operational oversight & compliance - Manage SLA reporting for hosted clients and present results directly to clients; co-own audit preparation and backup/escrow processes; identify and drive improvements to the delivery process itself. What we expect from you You're capable of owning a software delivery from start to end, and you have what it takes to support both our internal teams and our clients on technical issues. Furthermore, you have the following qualifications: - Proven experience in release management, technical support, or IT operations in a client-facing role - Proactive and self-driven, comfortable owning decisions and pushing back when something isn't ready - Strong hands-on experience with T-SQL, PowerShell, Azure DevOps (build/re...