About this role
Description de tâches: For our department Ground Operationswithin Airline Commercial, we are looking for a (an): Manager Ground Operations & Agreements (m/f/x) Main duties: * Responsible for the contract management and performance of the stations/airports. * Identify, select, contract and monitor services of Ground Service Providers and other providers at Airports * Monitor Service Level Agreements with Ground Service Providers and internal departments to ensure commercial aspects as well to ensure safety, compliance and operational aspects of the operations. * Monitor overall performance and propose/take actions to improve ground handling services and on-time performance. * Establish and maintain strong relationship with all clients, partners and networks. * Carry out administrative tasks such as managing budgets, gathering data, preparing reports, database management. * Monitor regulatory and other industry changes affecting processes & procedures within the scope of Ground Operations and propose/implement changes if/where applicable We are looking for a candidate who will support our Ground Operations Safety & Compliance function.This person will directly report to Nominated person Ground Operations for regulatory compliance, documentation and operational standards across airline Ground Operations area, with responsibility for: * Monitor and implement regulatory changes affecting Ground Operations Manual and De-icing Manual using WebManuals platform * Develop, update, and maintain operational documentation (procedures, memos, instructions) * Support safety, security and compliance matters * Performing Management of Change and Risk Assessments * Support internal and external audits and inspections * Assess and manage special operational cases requiring feasibility analysis for exceptions not covered by existing procedures * Contribute to the introduction and/or review of airline products and services Required profile: Minimum required criteria * Provide a university degree in Business Administration or similar line of studies and/or a proven experience on a similar position * Show proven facilitation, communication and presentation skills * Show a good sense of priorities * Demonstrate good presentation and interpersonal skills * Demonstrate the ability to communicate at all levels, both inside and outside the company * Accept Duty Travel * Show strong negotiation skills * Show strong sense for commercial thinking * Be able to take initiative * Be capable of working independently as well as in a team * Be capable to demonstrate IT/Office tools user skills at advanced level (e.g. Word, Excel, editing and compiling documents) * Show excellent communication skills in English, ideally as well as skills in French/German (spoken and written) * Be familiar with current recognized Aviation Regulations & Standards (ICAO, IATA, IOSA, EASA) and capable to identify changes and propose/implement changes internally if/where applicable Desired or to be acquired criteria * Altéa DCS knowlegde, relevant IATA trainings * Relevant IATA SGHA training and/or other related trainings within scope of Ground Operations The ideal candidate * Knowledge of Luxemburgish or any other language (i.e. Spanish, Italian) is considered as asset Extrait de casier judiciaire exigé