About this role
Join a fast-growing international retail group operating across several European markets. With a strong omnichannel model combining an extensive physical store network with high-performing e-commerce platforms, the company is experiencing continued growth and digital transformation. Customer experience, innovation and operational excellence are at the heart of its strategy. Jobomschrijving This is a hands-on operational role for someone who likes to be at the heart of the action: monitoring online performance, solving issues, coordinating with different teams and making sure customers enjoy a smooth journey from click to delivery. You will act as a key point of contact between E-commerce, IT, Customer Service, Logistics and external partners , ensuring that the online business runs efficiently every day. Your Responsibilities Monitor the daily performance of the e-commerce platforms and key operational KPIs, identifying opportunities and potential issues. Ensure a smooth and reliable online customer journey , from website navigation and checkout to payment and delivery. Investigate and resolve operational issues , proactively identifying root causes and coordinating corrective actions. Act as the operational bridge between E-commerce, IT, Customer Service, Logistics, Project teams and external partners . Follow up on payment, delivery and order-related processes , ensuring issues are addressed quickly and efficiently. Coordinate the management of incidents and technical issues , prioritising them according to their impact on customers and the business. Contribute to the continuous improvement of e-commerce processes , tools and ways of working. Analyse performance and operational data to identify trends, recurring issues and areas for improvement. Support the implementation of new e-commerce initiatives, projects and system enhancements . Ensure a high level of data accuracy, operational quality and customer satisfaction across the online channel. You have 2-5 years of experience in e-commerce operations , digital operations, online retail or a similar hands-on environment. You are fluent in Dutch and English ; Dutch is mandatory for the role. French is a strong plus. You have a strong operational mindset and enjoy getting into the details to understand and solve problems. You are analytical, structured and solution-oriented , with a natural ability to prioritise. You are comfortable working cross-functionally and coordinating with multiple stakeholders. You don't wait for problems to solve themselves: you are proactive, hands-on and pragmatic . You have a genuine interest in retail, e-commerce and customer experience . Experience with e-commerce platforms, order management systems, payment solutions, ticketing tools or analytics platforms is a plus.