About this role
Essential:
• Good understanding of Windows 11 enterprise environment and UI (User profile, email configuration, Appl installing) • 2-4 year’s hands-on experience with office productivity tools like Word, Excel, PowerPoint and Outlook • Basic understanding of MS networking setup and configuration for PCs (DHCP, DNS, IP configuration) • 1-2 years’ experience of managing Active Directory environment (Password reset, User profile changes, Apps/Patch distribution WSUS, SMS etc.) • 1-2 years’ experience with international service desk and remote support tools (RDP, GTA, PCAnywhere etc.) • Basic knowledge of ITIL framework (V3.0 foundation would be added advantage) • Clear understanding of Network and Server fundamentals. • Logical frame of mind to articulate and troubleshoot new issues. Preferred:
• Experience in supporting enterprise applications like Oracle EBS will be added advantage • Knowledge of installing and support of Studio.Net, Visio would be added advantage • Working with ServiceNow • Working with Mac OS Behavioral Skill Sets
• Excellent verbal and written communication • Ability to execute assigned tasks independently and work as team player • Ability to follow work process completely and correctly • Document and enhance efficiency and user experience for work processes Responsibilities:
• Attending IT service desk calls and following appropriate procedures • Providing Level – 1 & 2 technical support around Windows, Office, VPN, Telephony, Server infrastructure, Enterprise applications etc. • Follow and create knowledge articles to document resolutions. • Proactively monitor key parts of infrastructure and provide initial troubleshooting support. • Ensure user satisfaction • Working in 24x7 Environment.