About this role
• Reports to the Director of Operations. • Fulfills tasks based on direct manager assignment • Deploys Company’s Customer Support activities: Assists in the response to customer technical queries and service calls to the Customer Support. • Answers customer queries to support telephone out of office hours as and when required. • Plans, manages and performs version upgrades, on site and remotely. • Be available for On-call support on rotation, evening, weekends and holidays as necessary