About this role
Title: Medical Secretary Employment Terms: Regular Part-Time/Full-Time (0.6 FTE ? 1.0 FTE), with expectations to work evening and weekend hours Schedule: Monday to Saturday (21 - 35 hours/week) with minimum scheduling requirements of Tuesdays and Thursdays from 4:00 p.m. to 8:00 p.m. and the 2nd and 4th Saturdays of each month from 9:00 a.m. to 2:00 p.m. The remaining hours will be scheduled during regular business hours based on operational needs. Pay Range: $23 to $27.4 per hour (along with benefits and HOOPP pension plan, depending on eligibility) Vacancy Status: Existing position Unionized Position? Yes Expected Start Date: September 2026 Reporting to: Clinical Program Supervisor or designate Location: Health Access Thorncliffe Park (HATP) site (45 Overlea Blvd, Toronto) Background: Heath Access Thorncliffe Park (HATP) is committed to providing coordinated Health & Wellness services to the Thorncliffe Park community. It is a community driven initiative aimed to enhance interdisciplinary comprehensive primary health care, improve access to health, social and community services in Thorncliffe Park. HATP is an innovative partnership between Flemingdon Health Centre (FHC) and TNO-The Neighbourhood Organization (TNO) funded by the Ontario Health- Toronto region. This position is part of the HATP collaboration, is employed by FHC, and works within the Health Services Team. FHC is a registered charity and an incorporated not-for-profit Community Health Centre (CHC), with a vision of Strong Health Communities. FHC provides a range of health-related services based on the social determinants of health with extensive community engagement. At FHC, we know that health is about much more than just the absence of disease. Our approach to community health encompasses the social determinants of health which includes education, employment, isolation, food security and social supports, and utilizes a community development model to promote health, prevent disease, and strengthen community capacity. We value health equity, inclusion, community engagement, accountability & transparency, excellence and collaboration & partnerships. Position Summary: To provide administrative support to primary health care, allied health, and community programs. We?re looking for professionals who believe that patients should be treated as people rather than numbers in a file, and who understand the value of compassionate service. The job includes significant amounts of multi-tasking, but the ideal candidates will know how to prioritize work, demonstrate empathy and patience, and provide personalized service. This position requires the candidates to be friendly, professional, organized, and supportive, working and communicating effectively with clients, other team members and providers. Main Tasks and Responsibilities
• Always provides customer service for the entire health centre ensuring a welcoming environment for clients, providers and everyone that walks through the doors. • Contributes to a welcoming environment through sensitive interactions with clients, maintenance of safety and respect for all in the waiting area. • Addresses inquiries and provides information, directs individuals to appropriate area or connects them with appropriate staff, program and/or service as required. • Assesses new clients/walk-in clients/emergency situations and contacts nurse on call for client triage. • Verifies and/or updates all client demographic data when the client arrives for their appointment. • Makes diagnostic/specialist appointments and follows up with clients. • Maintains list of specialists to whom clients are refe