About this role
Do you enjoy talking to people, understanding their needs, and taking on new challenges? Are you dynamic, organized, and passionate about customer service? We may have the perfect position for you! WHO ARE WE?V2V Technologies is a Quebec-based company specializing in the development of innovative and intelligent SaaS software solutions. Based in Montreal, V2V Technologies develops management systems adapted to different industries, incorporating advanced technologies and artificial intelligence features. Our goal is to help businesses optimize their operations, improve efficiency, and accelerate their digital transformation through powerful and scalable tools. Our team serves customers in 41 countries and supports more than 46,000 users worldwide. We are currently looking for an exceptional person to join our team and help us deliver an outstanding customer experience! THE POSITION: SUPER RECEPTIONISTYou will often be the first point of contact for our customers. Your mission will be to take care of our customers, understand their needs, and make sure every customer is satisfied with their experience with V2V Technologies. Do you enjoy challenges? Are you good at finding solutions? Do you enjoy helping people? Then this position is for you! YOUR MAIN ROLEAs a Super Receptionist, your role will be to ensure customer satisfaction after the sale. You will provide proactive follow-up, respond to customer requests, organize training sessions, and help resolve more complex situations. You will also support our sales team and help create an excellent experience for both our customers and future customers. YOUR MAIN RESPONSIBILITIES
Customer Service and Satisfaction • Follow up regularly with customers after the sale. • Understand customer needs and make sure they are satisfied. • Answer calls, emails, and various customer requests. • Find effective and professional solutions to customer issues. • Proactively handle customer complaints. • Identify problems and work with different teams to find the best solutions. • Provide exceptional and personalized customer service. Training and Customer Support • Organize and schedule customer training sessions. • Follow up on customer training needs. • Coordinate appointments and training sessions. • Participate in events, conventions, and customer activities. Sales Team Support • Create opportunities with new prospects. • Assign opportunities to the appropriate sales representatives. • Schedule appointments with prospects. • Follow up effectively on inquiries. • Work closely with the sales team. Organization and Follow-Up • Create and manage projects to ensure effective customer follow-up. • Coordinate training and the different stages of the customer journey. • Actively participate in team meetings. • Suggest ideas to improve our processes and customer service. • Perform various administrative tasks as needed. THE PROFILE WE ARE LOOK