About this role
Education: No degree, certificate or diploma. Work setting: Urban area. Tasks: Advise clients on advertising or sales promotion strategies. Answer written and oral inquiries. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Arrange for billing for services. Arrange for refunds and credits. Explain the type and cost of services offered. Maintain records and statistics. Perform general office duties. Receive and log complaints. Receive payments. Computer and technology knowledge: Database software. Internet. MS Excel. MS Outlook. MS Windows. MS Word. Type of experience: Call centre. Transportation/travel information: Public transportation is available. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Work under pressure. Repetitive tasks. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Reliability. Team player. Dependability. Quick learner. Screening questions: Do you meet the language requirements listed in the job posting for the position (English or French)?. Employment terms options: Evening. Flexible hours. Morning. Experience: Experience an asset. Employment terms options: Day. Weekend. Financial benefits: Bonus. Commission. Other benefits: Free parking available.