About this role
Job Duties: Act as the single point of contact for all IT facility support Provide remedial support to resolve all problems and support issues arising from the usage of computer facilities Carry out operational support tasks on day-to-day administration, operation, and management of computer facilities Perform assigned tasks in setting up and/or configuring computer facilities for specific purposes, including assisting users in accepting newly acquired hardware, software, and/or implementation services Compile reports when required by the school, including inventory reports for Software Asset Management Support CloudSAMS daily operations Provide technical support on general matters relating to the operation of IT facilities, including general usage of installed hardware and software Technical Requirements: Higher Diploma in IT discipline or above, or equivalent Holder of Microsoft Certified Professional (MCP) and Microsoft Certified Windows Server certificates At least 1 year of relevant experience in providing network support in WAN/LAN implementation Detailed knowledge of network operating systems, network equipment, networking software, and other hardware and software Familiar with Windows Server (e.g., DHCP, DNS, Active Directory, Print Server) Detailed knowledge of communication protocols, e.g., TCP/IP Solid experience in supporting and managing web servers Competent in diagnosing and resolving problems Capable of setting guidelines and procedures for daily operations of installed WAN/LAN Good command of written and spoken Chinese and English, fluent in Cantonese Polite and able to follow instructions Must undergo Sexual Conviction Record Check (SCRC) Working Hours: Basic servicing hours: 44 hours per week (schedule arranged by the school and flexibly adjusted according to school needs) Overtime: compensated as time-off in lieu (minimum 0.5 hour)