About this role
• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Serve beverages and / or food to guests in a friendly, courteous and timely and manner, resulting in guest satisfaction.
• Prepare beverages for other servers to serve to guests, and act as the cashier for the lounge.
• Confidently knowing the beverage menu contents and able to explain them in detail to guests.
• Maintain proper and adequate set-up of the bar on a daily basis, including requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet.
• Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to ensure product quality.
• Greet guests in a courteous and friendly manner, promote and document orders for drinks.
• Mix, garnish and present drinks using standard ingredient recipes and practice prudent portion control.
• Check guests for proper identification, detect and act upon guest inebriation as trained, demonstrating knowledge of liquor laws.
• Input orders into the register at the point of sale and create a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served.
• Lock up and store all beverage, food and other equipment, depositing cash drops and secure bank.
• Complete checklists on product knowledge.
• Know menu items of all other outlets to recommend guests to other outlets.
• Confidently know opening hours of all restaurants and hotel outlets.
• Follow-up on any guest questions or queries immediately and if you don’t know the answer, check with your Manager.
• Ensure that all service procedures are carried out to the standards required.
• Make sure that all areas are cleaned and maintained in accordance with operating procedures.
• Take personal responsibility for the service experience of all guests in your designated area.
• Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
• Give guest service the highest priority.
• Report any accidents / incidents to the Supervisor / Assistant Manager / Manager.
• Carry out any other reasonable duties and responsibilities as assigned.