About this role
Salary: £41,000 - 81,000 per year
Requirements: Have a customer service focused attitudeHave excellent written and verbal communication skillsHave excellent PC skillsHave the ability to build relationships with customers and stakeholdersHave a logical mindset with a strong attention to detailHave a high degree of personal motivation and willingness to developHave drive, enthusiasm and a desire to work in an evolving organisationHave the ability to work under tight time pressureHave the ability to explain technical information in business terms Responsibilities: Act as the first point of contact for retail colleagues by assisting with ATM and Cash related incidentsIdentify and resolve incidents that could impact service to the branch network and customersCoordinate ATM and Cash incidents to reduce the impact to our reputation, customers, and industry complianceImplement solutions to customer satisfaction within agreed time-scales and quality standardsWork collaboratively with colleagues across the business and supply chain during incident resolutionTake ownership and accountability for all incidents and provide regular updates to the Team Manager during service interruptionsIdentify and recommend opportunities to increase service levels and prevent costsReview performance data and provide recommendations for continuous improvement service programmesDemonstrate awareness of and comply with published processes, procedures, and knowledge articles Technologies: Network More:
We are Nationwide, a mutual owned by our members, and we challenge the financial sector status quo by putting customers first and sharing our profits with them. This full-time ATM Service Desk Analyst role sits within our ATM & Cash Operations team and offers a lively, supportive, high-performing environment where your work directly impacts our branches and customers. We offer hybrid working wherever possible, with at least two days per week based at our Swindon office, and a working pattern that includes rotating weekday hours and Saturday cover. Our benefits include 25 days holiday pro rata, private medical insurance, a competitive pension, annual performance-related bonus, training and development, salary sacrifice benefits, life assurance, Wellhub access, and up to 2 days of paid volunteering each year. We value collaboration, problem-solving, and continuous improvement, and we are committed to supporting colleagues as they grow and make a real difference.
last updated 36 week of 2026