About this role
Salary: £38,000 - 42,000 per year
Requirements: Extensive experience in an MSP or customer-facing IT support environmentStrong working knowledge of Microsoft 365, Azure, and Windows ServerSolid experience with networking, firewalls, backup, and disaster recoveryExcellent troubleshooting, communication, and organisational skillsA full UK driving licenceMicrosoft certificationsExperience with Watchguard, HP, Threatlocker or HuntressITIL Foundation certificationFamiliarity with ConnectWise Manage / Asio Responsibilities: Providing 2nd and 3rd line technical support across telephone, remote access, email, and ticketing systemsDiagnosing and resolving complex IT incidents, acting as the go-to escalation point for 1st line technicians and apprenticesPlanning and delivering customer infrastructure projects end-to-end, from initial scoping through to handoverInstalling and supporting Microsoft 365, Azure, Windows Server, and Hyper-V environments, plus networking, firewalls, Wi-Fi, backup, and cyber security solutionsCarrying out site surveys, migrations, upgrades, and technical assessmentsBuilding strong customer relationships and acting as a trusted technical advisorMentoring junior engineers and apprentices, and championing best practice across the team Technologies: AzureHyper-VSupportITILLESSMicrosoft 365SecurityWindowsOffice 365CloudDevOps More:
We are recruiting for a Senior IT Technician based in Barnsley, with travel to customer sites. This is a full-time, permanent role for 37.5 hours per week, offering a salary of £38,000 to £42,000 per annum depending on experience. The role combines advanced service desk support with hands-on project delivery, including infrastructure projects, system deployments, and technology upgrades at customer sites. We are looking for someone customer-focused, highly organised, and comfortable balancing multiple priorities while building strong relationships and supporting less experienced colleagues.
last updated 36 week of 2026